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Reviews Tokyo Narita International Airport

Reviews Tokyo Narita International Airport

3.7 from 52 reviews
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3.7
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AirEverywhere
4.7
It?s an very nice airport very modern and clean. I flew there over two times, still can?t believe it?s such clean and modern.
Date
28.09.2019
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jerseytom
4.5
NRT was my entry and exit point for a recent trip to Japan. I really enjoyed the experience.

Customs/immigration was a breeze. *Vastly* quicker and easier than when I returned to the US.

Variety of ways to get to/from the airport. I used the Narita Express train to central Tokyo and thought it was well worth it. Clean, quiet, on time train (a recurring theme in Japan!) with frequent departures.

Generally a pretty decent terminal, lots of little shops for last minute souvenirs or gifts to bring back. I only visited one lounge - ANA - and that it was a little crowded was my only complaint.
Date
10.08.2019
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jenhsu79
4.3
Great airport though no lounges in our terminal. Fairly good food, a lot of shopping, there was currently a Toto gallery of toilets there and a free kimono wearing session. Can spend hours there comfortably in peace - many comfortable large chairs, outlets, wifi and other amenities.
Date
15.01.2019
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Eugene Sheehan
4.3
The international terminal has plenty of shops and restaurants from low to high end. the recently-(re)-opened Starbucks is a welcome addition. The ANA lounge has better food than the United lounge, although both can be crowded.
Date
28.12.2018
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ssnake
2.7
This review and rating is for T3, not for T1 and T2 which are much better.
Even though the access is still a pain, T3 (LCC Terminal) is getting better.
The terminal itself is fairly tiny which makes it easy to use (no chance to get miss) and less crowded.
Personally I love the food lounge of T3, cheap and delicious. Retail service is also growing. There is a few tax-free shops located in the side of international flights (even one upon arriving). For domestic, there is only one shop and a few vending machines after security check.
As a LCC terminal (used to be a cargo terminal in the past), do never expect its lounges and facilities. But it is simple and easy, just the same as LCC.
Date
20.12.2018
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ktombre
3.3
I hadn't been to Japan for 25 years and I remembered Narita as a convenient airport. Compared to many airports in Asia, I therefore was surprised by the general impression I got when flying in today. Immigration/customs are OK, but the service area once you arrive is very confusing, few signs in English, difficult to find your way... You have to search for a long time before finding an ATM which is not just a money exchange machine. I tried to buy a data SIM card for my pocket WiFi router but that turned out to be impossible, there are some parameters which do not configurate automatically (whereas this works in countries as diverse as Russia or Australia). Wanting to buy a Narita Express ticket, the automatic ticketing machines do not take foreign credit cards, and even at the counter my Visa card did not work so I had to pay with cash!!! Where did the smooth, seamless Japanese automation go?
Date
06.12.2018
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mpopov
4.3
Far away from Tokyo, but good railway options to get to it. The airport is clean, staff are very polite. There aren't much options to eat near the gates, though. Perfect organisation on security checks
Date
06.11.2018
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Rei_n_Sean
1.2
Airport very far. Not much open at 20 o?clock. Simple terminal facility makes it easy to get to the plane.
Date
25.10.2018
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LadyDragon
4.2
They didn't load my suitcase into the next flight, but Aeroflot delivered it for free 24 hours later to my home. Friendly personal at Narita's.
Date
15.05.2018
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massgame
3.8
less congested than Haneda Airport, and lots of to do in airside,

But...... as you know, access is little bit inferior.
Date
14.05.2018
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Rei_n_Sean
1.5
Poor domestic facility when transferring. Domestic credit card lounge was poor as well. The sushi store was the only good experience.
Date
25.02.2018
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Rei_n_Sean
2
Had a bit of sushi, after coming back from long-trip. Had to wait long for domestic, credit card lounge was poor quality. With no food or retails shops, domestic area was very boring.
Date
13.01.2018
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Rei_n_Sean
4.5
Can board low cost bus in front of terminal 3, considering terminal 3 is far far from main terminals and train stations, this was good
Date
15.12.2017
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luka
4.7
Getting from Shinjuku to Narita can take time, good that Japanese are serious about trains and time :)
Date
09.11.2017
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Lordvader89a
3.8
Quite far away from tokyo but clean and easy ro navigate through. There are several train and bus connections to the airport and services inside, which together with information desks and helpful staff help you to start your trip in japan well.
Date
01.11.2017
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HKTSeI
4.3
Invited?for DELTA SkyClub LOUNGE.

You can use Priority Lane of Security Check that if you had gotten Web-Check In.
Date
21.10.2017
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Henrik Hansten
3.5
Narita Airport is a bit far away from the center of Tokyo, however Narita Express offers easy connections between Tokyo and Narita Airport. Both check-in and the security check were efficient. The terminal facilities were better than good, but there are very little shops,cafes, and restaurants. Otherwise Narita Airport is a very nice better than average airport.
Date
02.08.2017
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William
2.3
Super slow security check. No assistance provided by any staff for rush customers. I was told by the security that this is none of their business. Nearly missed my flight.
Date
31.05.2017
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Hafiz Bam
4
Distance from city means long commute. Also, only three immigration counters open at time of departure and queues started to form.
Date
01.03.2017
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Andrew I
4.3
Clean and overall updated airport. Easy to find places with signs and direction in different languages.
Japan Airlines' Sakura (Business class) lounge is fantastic and very relaxing before your flight.
Date
22.12.2016
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Sander Mintjes
3.2
getting through customs and immigration takes such a long time.
prepare a list of all you are bringen in to the country and information about your stay.

the more you can prepare on board, the quicker you get in to the country
Date
12.12.2016
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Matthew Muravez
4
Had lunch there and good food. I also stayed at the Delta Lounge which was very nice, fast internet, good food, and just a wonderful experience. Also there are computers to use (iMac).
Date
29.06.2016
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Eliana
4.3
Easy to get by the train, you don't have to use any taxi and pay more than you should.
Also, the aiport's windy as hell. The rumors were true.
Date
10.06.2016
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PTM
4.2
NRT terminals are narrow with limited food and services, pretty good Japanese selection (but can't beat Haneda), awful English language book and magazine selection.

After experiencing the LAX Star Alliance lounge, it's hard to compare the ANA First Class lounge. Interior is enclosed but high quality, zen-like sensation. Food and service is excellent. Much better than LAX.
Date
07.05.2016
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PTM
4.3
Plane refuels at NRT, two hour layover, NRT is ok for food (great udon and sushi if you know where to look), services limited, best to go to the airline lounge. ANA First Class lounge is one of the best, as good as SQ for sure. Udon cooked to order, good but not great selection of hot and cold dishes and drinks. The lounge is comfortable, quiet, wasn't crowded, and the service by the Japanese staff was outstanding.
Date
07.05.2016
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Bay Vijitakula
2.7
Many staff at the airport are unable to communicate in English and speak a lot of Japanese to passengers which they all don't understand. Shops need to contain many many more cashier especially for food and souvenir such as Royce, Potato Farm, Tokyo Banana and that sort of sweets. There are 2 shops in Terminal 1 which has about 20-40 people waiting to make a payment. The immigration needs to be faster than now. It was overloading of passengers in that area.
Date
11.04.2016
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Karen
3.5
You cannot sleep overnight at NRT airport. No food to eat.
They have bidets in the bathroom. You leave feeling clean.
Date
04.01.2016
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Serge E. Grynkewich
4.3
Narita is efficient and friendly although Terminal 2 is lacking somewhat in shops. In all, any check in and through Narita is a smooth, easy procedure that is made as hassle free as possible. And, of course, everything works!
Date
04.12.2015
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Martin
3.3
Seeing as the Japanese generally are very organized and do things in a strict order I was surprised to see that the airport didn't quite reflect that. The lines were rather long and there didn't seem to be very much control over what was happening (this could in part be due to the fact that the people supposedly in charge of helping people spoke little to no English so unless you were Japanese they weren't of much help). Other than that it was fine.
Date
29.08.2015
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Richard Frost
2.8
Long way out of the city and expensive on the Skyliner at 2500 Yen each way.
security and check in were both very efficient and quick.
IETS lounge was one of the worst I have been in, no food and only one drink!
Free wifi throuhgout is good.
not many food choices and hardly anything for vegetarians.
Date
28.06.2015
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Karott
4.8
This airport is situated in Chiba pref, located east of Tokyo pref. It takes about 80 min to go to Shinjuku by limousine. Buildings were very clear and large. I could choose my seat at the time of check-in. There are many restaurants before passing security check. The plain departed on time and it was uncrowded.
Date
22.03.2015
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ChrystleAdventures
4.2
Narita as always is fast and efficient, they have everything you need including free wifi. The airport limousine busses are fantastic and cheap to get in and out of the airport and all of the Airport hotels offer free shuttles to and from their hotel which makes a stopover so much easier.
Date
31.01.2015
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Nuno R de A Graca
3.8
Large and spaceful, although a bit old in some areas. Check-in was fast, a surprise for a US-bound flight. Security check was also problemless. There are much options for food and for shopping. Despite being located away from Tokyo, it is just a fast trip through the Narita Express train.
Date
30.11.2014
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Tom Bewick
3.8
Pretty good airport. Check in was efficient and the hall is huge. Finding departures was the hardest bit because of the maze of shops land side just behind the check in desks, its like a shopping centre! Departures is OK. American Airlines lounge is OK but not great because there is no hot food and surprising the staff are quite slow. A really long walk to the plane sometimes so leave lots of time if or gate is a long way from the departure lounge. Too and from Nartia is best on the subway system, cheaper and takes about 1 hour. There is an express train but is very expensive.
Date
02.10.2014
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Hafiz Bam
3.7
Two terminals divided largely alongside the global alliances with the LCCs largely relegated to T2. However terminals are not connected and one has to rely on a complimentary inter-terminal shuttle bus departing roughly every 15 minutes. So something to take note of. Otherwise the airport itself, while slightly dated, still boasts Japanese efficiency and offers something for everyone even in the public areas with a wide range of shops and dining options. There are also ample spotting opportunities with open-air observatories.
Date
21.06.2014
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Kenji Rikitake
4.3
Narita Airport, aka *new* Tokyo International Airport, is open since 1979, though the location is way too far east from the downtown Tokyo (expect 2 hours) in the middile of Chiba prefecture. You need to show your ID to enter the airport due to the persistent threat of political terrorist movement surrounding the airport before its opening. The facility is clean and world-class. ANA and Star Alliance Gold members can use the arrival/connection lounge before taking a domestic flight.
Date
04.05.2014
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Yukisato Fujita
4.2
Breezy arrival. Great amenities and observation deck.
Date
31.07.2013
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Claire Disney
4.5
Good all round, nice facilities, parts are a little dated, good transport to the city, helpful staff
Date
12.07.2013
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giovanni
4.3
tempo perfetto all'arrivo,
ottimo aereoporto
Date
25.05.2013
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Kati Arffman
3.2
If you're first time, kind of confusing...
Date
28.12.2012
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Jevon Keane-Brennan
4.5
Amazing and spacious as always!
Date
26.12.2012
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Raimundo Lopes Barbo
2
Comfortable, modern and clean facilities. Easy to get any information and polite staffs on de groud.All you looking for in any ariport you find out easily in narita.
Date
11.09.2012
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Miguel Zafra
4.3
Good Airport. Easy to find the gates. Free WIFI.
Date
17.08.2012
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Albert Geisler Fox
2.3
Clean and efficient. Airport wasn't that good - lounge really good though.
Date
15.07.2012
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Duc Hoang
3.5
There's no real place to have a rest during my 12hrs layover
Date
26.06.2012
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chiajui wu
3.3
immigration check is so slow...
Date
20.04.2012
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Ibrahim Adam
4.8
Very nice airport, but definitely too small to accommodate all the people their at the time. Should expand in my opinion
Date
14.03.2012
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Charlie Alfa
4.5
The immigration was pretty fast, There was a huge line on the passport check, however it took around 10 minutes. Pretty efficient. Nice and friendly agents.
Date
06.01.2012
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Dominik
4.3
Behind other airports in Eastern Asia in terms of architecture but still efficient and functional. Staff very polita and friendly.
Date
01.11.2011
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Tobias Berg
2.7
Airport total heruntergekommen und alt, Sicherheitskontrollen sowas von veraltet und schlecht ausgerustet. Hatten aufgrund der einzigen Busverbindung zwischen den zwei Terminals die nur alle 30 Minuten besteht unseren Anschlussflug verpasst
Date
09.08.2011
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