Reviews London Stansted Airport

Reviews London Stansted Airport

3.3 from 182 reviews
Customer ratings
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Overall rating
3.3
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Nojus Juozapavicius
5
Very good airport, had no probs there. Queue was long, but staff worked very quickly and we had no problems. Airport is very tricky by itself but that's no problem. Enjoyed time there. Not sure about the WI-FI though, haven't tryed it.
Date
06.03.2015
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Robert Brooks
5
Now that construction works have finished in the main departures area, the whole airport experience is much, much more favourable. Plenty of seating areas, loads of shops, eateries, and even a small duty free shop, in addition to the seemingly miles of duty free you have to walk through after security.

There are however still a few negatives. Very few charging points for electronic devices, and very poor views of airfield operations. (The latter is greatly increased once your gate is announced). I am still finding it difficult to tell members of staff apart from other travellers!! All in all though, a great little airport, but further expansion, particularly of the departures area, would be great, however, with Stansteds main customer being Ryanair, I doubt this will be happening any time soon.
Date
29.01.2016
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Simon
4.8
Very nice airport, was easy and cheap to get to by train especially because we booked 30 days in advance! We didn't have to wait at all to check in, security took around 15 min, there were not a lot of shops but they were rebuilding so its understandable, the WiFi was fine and the were just enough seating in the terminal but the train that takes you to the gate needs more space! Overall a good airport 9/10 would Stansted again.
Date
23.04.2015
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david foster
4.8
superb airport assistance for the disabled.
very helpful staff and no long queus anywhere
Date
22.11.2012
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Morgan McNamara
4.8
nice and good looking airport. cant say a bad word about it. quick and easy. it had a good view of the runway to watch planes take off and land. loads of shops. but there is a pub/restaurant that doesnt do great food i would avoid it.
Date
20.02.2012
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Milek Kaczmarek
4.8
After landing helpful staff. I waited only five minutes for my baggage, toilets are clean, restaurants and shops are very busy, but there are nice souvenirs and tasty food, the best was sushi. Great airport!
Date
10.11.2015
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Elias Lunde Huseby
4.8
Allright airport, difficult to navigate around.
Date
26.02.2014
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Tonny Christensen
4.7
Well, not my favourite airport. At all. It was easy to find and check-in was hassle free as well, and the automated security scanners where fine, but then things got wrong. The queue for the security scanners were enormous. Okay, every airport can be busy, but only 3-4 lines were open out of a possible 20 (I think). There was a lot of shopping and eating places to be found, but it is very poorly distributed, which means queues. Lots of them.
Date
19.01.2015
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haru_ek
4.7
The airport is too far from any part of London.
I had to drink the whole water bottle before going to the security check, so make sure your bottle is not too filled (there's a fountain in the bathrooms that fills them with cold water).
Date
03.08.2019
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mab1944
4.7
POCHI VOLI IN ARRIVO ALLE 15 E COSI' VELOCI AL CONTROLLO PASSAPORTI...ma per arrivarci lunga camminata e su e giu per le scale (non scale mobili)
Date
07.04.2019
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Joan Jappy
4.7
One of the nicest international airport I've ever been to
Date
16.08.2013
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Kate Siredzuk
4.7
If it wasn't such a mission to get too (the other side of London), I'd love it more. But everything is made effortless, especially as the majority of people traffic are frequent travellers, security is speedy.

Plenty of options in Duty Free for shopping and eating.
Date
26.12.2016
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FlightSimJack
4.7
Everything at Stansted was fine, although it was the day of the bus fire so we were delayed getting our coach home. Flight departed Prague and arrived at Stansted on time although we were one of the last flights to arrive at Stansted and not be diverted.
Date
03.04.2018
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Ales Petrovsky
4.7
Trhe train is more expensive to bus, but it is also way to faster. Every bus usually stuck in the traffic jam.
Date
19.02.2016
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Jacob Persaud
4.5
Verry quick Ryan air check in , security went so quick they've really improved it at stansted departed and arrived on time but they do need to improve they're wifi it takes 10mins of
Trying to connect but when your in its good
Date
24.01.2016
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Robert Brooks
4.5
Through security in hardly any time at all for a mid-afternoon flight. Noticed as well that charging points are now provided in the departures area. Red seats like rectangles provided on the far side of the hall as you enter from duty free, a nice and welcome touch. Wifi don't seem to want to work any more now though.
Date
15.07.2016
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Robert Brooks
4.5
The past occasions I've used Stansted has been mid-afternoon or evening flights, where the airport is a lot quieter, however this occasion was a early morning flight, and as expected, was very busy indeed in security, then follows the meander thru duty free to the departures area. Mercifully Weatherspoons was fairly quiet, nice place to enjoy breakfast and while away the time before your boarding gate is announced.

My return wasn't so smooth, with everyone ushered to the automatic passport gates military style, and only about 10 out of 30(!!) of them working. We were all frog marched through endless queing lanes before being told which gate to stand at. Thankfully the E-Gates seemed more effective than other E-gates ive had the misfortune to use before.
Date
02.12.2016
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david foster
4.5
special assistance is brilliant
Date
19.12.2013
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gojko
4.5
So nice! Great! Easy to find everything what you need, but crowd is normal on that big airport. For everything what you want you just must follow the arrows. Security is fast, but you have a little time to go on your gate, so be careful, when you see the number of your gate, go there instantly.
Date
04.05.2015
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larneutd
4.5
one of the best airports in the world. some passengers will need to take the transit. apparently better than Abu Dhabi
Date
10.01.2019
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Buryr Ridha
4.5
Lovely airport loads of things to do only downside is the security check took around 1 hour as i forgot to put my toiletries in those stupid bags that cost ?1 and the women made a huge fuss but lovely airport will defiantly recommend
Date
07.07.2016
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JackA1
4.5
London Stansted is a rather small airport, but still hosts a wide variety of shops and restaurants. Friendly staff and quick boarding.
Date
07.12.2013
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Henry King
4.5
I like the airport, all easily and simply.
Date
28.04.2013
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david foster
4.5
Compared to Gatwick Stansted staff are great, my wife is disabled and the staff are very helpful.
The services and shops are plentiful.
Stansted is easy to for finding your way to the gates and the trains to the gates run every couple of minutes.
Date
01.05.2014
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Cem Tokluhan
4.5
Another great airport. Really like what they have done with the place and its very easy with the transit to get to the gate. Also time flies at stansted so i always arrive at least 2/3 hours prior to my flight.
Date
15.07.2016
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Michael Barstow
4.5
10 / 10 STN for there being no queues at security (for a change)upon arrival, no doubt helped by most of the auto gates being open.
Date
28.09.2017
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Robert Brooks
4.5
Same old Stansted really. Busy security in the mornings, with not enough lanes open, and upon return, queuing for customs, but now all EU and UK residents are forced to use the automatic gates, of which there are 30, but over half are always out of use!
Date
02.07.2017
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Liam Doyle
4.5
Nice airport, good facilities, quick security checks, excellent transport options
Date
26.05.2013
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Kennybaby
4.5
Arrive by public transport or use one of the car parks. Short stay outside terminal very expensive. Jet Parks/Longstay car parks cheapest with free bus to terminal. AVOID MEET AND GREET AT ALL COSTS. They have such a bad reputation. During busy times, terminal is very busy often running out of seating. Restaurants get packed too as does the lounge. Sine age to gates not brilliant. If you want gates 40-59 and gates 81-88, do not get on the transit. You must walk to thes3 gates. The lounge is always busy often showing ?lounge at capacity? signs so make sure you book. Immigration is really bad at times due to staffing levels and automated visa checking machine that malfunction. Again due to staffing levels, baggage reclaim is appalling. All this should improve when the new facilities are in place in early 2019.
Date
17.10.2018
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FlightSimJack
4.3
We got the National Express coach to the airport which arrived slightly early. Security was quick and easy. Went for breakfast at Coast to Coast. Not the best but not the worst either. Wi-Fi was decent.
Date
03.04.2018
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Piotr
4.3
Very fast airport - you can go through security quick and quickly get to your gates. Easy for driver to drop you. Good place!
Date
23.12.2017
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Andrey Shchurkov
4.3
Simple but good. Everything is okay.
Date
19.08.2012
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lousylucky
4.3
Nice and really good looking airport, most flight from here are ryanair flights, and like for cheap airport this look very cool and fancy. I expect very bad airport like on other airports where mostly flights are only ryanair flights. Very recommend!
Date
21.11.2017
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Cem Tokluhan
4.3
Great staff ,wide range of food and stores,Great airport!!!
LOVE IT!!!!
Great service, very helpful, security quick.
Compared to Gatwick Stansted staff are great, my wife is disabled and the staff are very helpful. The services and shops are plentiful. Stansted is easy to for finding your way to the gates and the trains to the gates run every couple of minutes.
Date
30.11.2014
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Kennybaby
4.3
Arrived in good time to clear security via fast track, get a bacon butty in Wetherspoons and get to the gate in plenty of time.
Date
25.04.2019
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Jake Ledger
4.3
Plenty to do and the transport system makes it easy to get about.
Date
09.05.2013
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Kennybaby
4.3
In spite of all the problems people encounter when travelling out, we never get these problems. Most are cause by the pax themselves not arriving in time to get through the mega busy security and then, spending too much time shopping or in the bars.
Date
05.11.2018
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John Carter
4.3
I guess that the 'cattle grids' in Arrivals do serve a purpose, but it makes for quite a walk to get to the retina scan machines!
Date
31.03.2017
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Kennybaby
4.3
I cannot see why all the negativity about this airport. I travel regularly in and out. I know it?s going to be busy so I make sure I arrive in good time. I make sure I pack my luggage correctly to clear security. I know the terminal will be busy due to sheer volume of passengers, so I use the Escape Lounge. Not everyone wants to go to the expense of that so you may have to put up with a wait for a seat at restaurants and other eateries. I keep an eye on the screens and when my gate is announced, I make my way to the gate immediately making sure I?m going to the correct gate as per my flight number and not the destination. It all works well and have never had any problem.
Date
22.09.2019
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Hanif Rahaman
4.2
Quick and easy from train to plane.
Date
22.04.2012
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Andy
4.2
Excellent airport, very good and cheap connections by bus. 4 GBP return from Victoria Station, with easyBus online.
Date
15.03.2012
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Jules67500
4.2
Un tres bon aeroport, situe, certes un peu loin du CBD mais avec les moyens de transport, bus en 45 mins ou train en 35 mins, c'est bien. Le terminal sympa mais mon vol a ete annule a cause du volcan islandais.
Date
11.03.2014
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Robert Brooks
4.2
The airport i use the most, but avoid the car parking. It is very, very expensive. Use public transport if you can. As alot of flights leave between 0700-0900, the whole airport is very busy early morning, so queues for pretty much everything are to be expected, despite this, there always seems to be only 75% of the x-ray lines working, which seems a bit counter productive.

Seating area before the gates are announced is very crowded, mostly due to construction work, and good luck getting into any of the shops/cafes and even the toilets. Im still not sure i have seen any Airport Staff in the pre-departures area!

Anyway, if you ignore the crowds, plenty of places to buy food and drink, if you're willing to queue for a while, and I've never been able to get the Wifi to work, but 3/4G coverage is fine so you can still entertain yourself whilst waiting for the gates to be announced.
Date
24.09.2015
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Mark Ludwig Milano
4.2
Stasted airport has lots of shops and a huge duty free but the queue at customs offices is too long, I risked to miss the bus to London, and gates from 50 to 59 are situated at about 15 minutes walk from shops area
Date
26.04.2017
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worry
4.2
Stansted busy as usual, not to bad getting through security, for a change. All restaurants very busy, took a while getting table. Changed boarding gate 4 times.
Date
05.10.2019
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Becca
4.2
nice, clean and modern looking airport!! free wifi, lots of restaurants to choose from and lots of shops. The shuttle buses are quick and efficient!!! If you need to ask for help, there are plenty of staff around o help
Date
31.12.2014
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david foster
4.2
My wife is disabled and we find that Stansted air assistance staff are much better than Gatwick, The improvements being made are superb not only for the disabled but also for all passengers. I cannot comment on Wi-Fi as I do not use it. But the facilities are now vastly improved the only drawback is the drop off point for passengers especially for the disabled.
Date
07.09.2014
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Milek Kaczmarek
4.2
Londyn Stansted to dobry port lotniczy, mozna szybko odebrac bagaz, natomiast bywa sytuacja, kiedy do okazania paszportow jest spora kolejka i robi sie zator. W hali przylotow jest kantor, wiec mozna wymienic pieniadze na funty.
Date
13.08.2015
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Lucas George Henders
4.2
Great airport with good facilities. At night, a lot of shops are closed though and a lot of the airport is under construction. There are a lot of varieties of food and retails which was very good. Also, baggage was quite fast. At Stansted, a bonus is there is a 24/7 taxi service there which is fast and quite cheap. Overall, 4/5. Just some improvements for opening times and construction work. Just a tip though, check-in at Stansted is normally packed, so you might want to arrive a bit early.
Date
19.07.2016
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Sebastien Kapps
4.2
Good low cost airline airport. Good shops, however toilets a bit sparse. Roomier boarding areas are needed. Good security check procedures and area.
Date
05.08.2012
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