Home Airports London Heathrow Airport Reviews
Reviews London Heathrow Airport

Reviews London Heathrow Airport

3.5 from 103 reviews
Write a Review Ask a Question
Customer ratings
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Overall rating
3.5
Sort by
Rating
kennytamhei
4.2
As this was the first flight of the journey to Tromso, I transferred BA762 (LHR-OSL). In the way of arriving at the boarding gate, the indication was directed, contributing the process to the subsequent flight.
Date
23.01.2020
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
kennytamhei
3.2
Though was a transfer flight in the same airport. There was security check before arriving the gate C where the terminal of this flight was. In fact, the indication of the passageway was shown evidently.
Date
23.01.2020
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Ethan Perser
4.2
We drove to the airport by car, check-in was great because we got priority. As well as security check. Then we got to the lounge where we could eat and drink, we also had WiFi and massages. Everything went according to plan.
Date
17.01.2020
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
kennytamhei
4.7
This was the second flight from CPH to HKG. Because of transfer flight, I didn?t need getting out from the arrival hall, instead went directly to the departure lounge. Thereafter arriving at the boarding gate (BA819), the hall indicated two ways of transfer. Passengers need to check the gate of the next flight first for selecting the way to progress. This was one of the disadvantages of large airports. For the following step, passengers needed to pass through ticket inspection and security check. For proceeding these procedures, it didn?t take a long time. Because of the transfer period between two flights was just three hours including the 60 minutes ahead for boarding an A380, the time for waiting in the terminal remained only two hours. Undeniably, Heathrow Airport was a paradise for shoppers, especially for the tax refund items. The gate for this flight was at C56 which was quite far away from the main terminal. I needed taking 20 minutes shuttle train to the Terminal 5C (C52-C66 gate).
Date
10.01.2020
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Snowraker
3.8
Overall a nicely upgraded international airport. If you are making connections here plan extra time for hiking around and bus shuttle between terminals, followed by more hiking.
Date
09.01.2020
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Tomas
4.2
the wifi is poor and the terminal is just too crowed and hot inside. Reminds me a little bit of Luton, lots of shops.
Date
05.01.2020
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Jennywren68
3.2
Terminal 2 is a nightmare first thing in the morning. The customs lines are long and you have to take an elevator to get to the taxis. These go up and down and a huge number of people are funneled into just a few elevators, all with luggage trolleys and everyone extremely tired from overnight flights...UGH
Date
04.01.2020
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Racerboy19
4.2
Very good service from check-in through to security but boarding a little slow. Very clean and hygienic but not sure if that is because it is the morning
Date
03.01.2020
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Tomas
4.3
security is not the best. Reminds me of the airports in the US. The food services are really good. I enjoyed a nice sandwich.
Date
24.12.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Geordan
4
Terminal 5 was a good airport, however it only catered towards expensive brands. No normal shopping like JD etc, you got your Gucci and Louis Vitton. It is always good to get some affordable duty-free.
Date
25.11.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
symphonicpoet
2.2
T3 at London Heathrow is among the weariest terminals through which I've ever flown. And that list includes Terminal B at LaGuardia and T5 at JFK back in the late TWA days when the air conditioning frequently didn't work. So when I say T3 at Heathrow is tired, I mean it. The corridors are narrow and stuffy. The layout creates numerous crossovers that necessitate waiting at sealed corridors for other passengers to deplane before you can get to your own. (And heaven forbid you decide you want to go back to the other end of the concourse for a bagel. Odds are you'll be waiting again.) The individual gate hold areas are security isolated from the rest of the concourse, which is uniquely unpleasant. And even the vaunted duty free mall is crowded, dark, labyrinthine, and generally unpleasant. What's more, they do not post your gate assignment until an hour before your flight in an effort to keep travelers trapped in the generally sordid confines of the duty free dungeon. If you have another choice of airport, use it.
Date
12.11.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
symphonicpoet
2.2
Terminal 3 at LHR is really very tired and the layout is quite inconvenient. The arrivals corridors are dingy and stuffy. Bathrooms are worn and often distant. The customs hall is exceptionally busy, but very dark and rather grim. And once you get out the landside food options are scant and absurdly crowded. Overall it's not really a particularly pleasant place to arrive. Given any other option I'd pick the other option.
Date
12.11.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Nick Wren
2.7
Terminal 5 is nice, but the complete lack of affordable shops is crazy - not everyone travelling through T5 has the money to buy a rolex watch!!
Date
07.11.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Thundermustard
2.3
2 hours minimum needed for a transfer here. Can't get between terminals without a bus trip across active taxiways so delays are numerous for aircraft movement.
Date
01.11.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Msalisbury
1.7
T5 is appalling - especially for transfer passengers. Transfer process is poor and terminal is often overcrowded.
Date
31.10.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
dcockbaine68
3
T5 is too small and the crowds are too big. Long wait to get through security, only a few aisles running. Limited places to sit and eat and those that are there, are very busy.
Date
30.10.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
nikosushi
3.5
They really need to build another runway because we were delayed in the air for about 15 mins. Its always packed.
Date
22.10.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
narch
2.2
Terminal 3 - tired, old, crowded, dreadful seating, poorly set out but.... it does now have a Wagamama.
Date
11.10.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Michael White
4.3
I was out at the meeting point 24 minutes after touching down. And I was in economy class. Great service and staff.
Date
07.10.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Aitor12
3.2
The airport is pretty big but is very crowded, it has lots of food options and shop with large seating areas and is very easy to do a connection with other flights.
Date
28.09.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Mitchell van Baarle
3.7
London Heathrow T4 is not very busy if you compare it to T5 for example. Security was super fast. Only annoying part is that they announce the gate only 5/10 min before boarding. So if you are at the wrong side of the building, you have to walk all the way to the gate.
Date
26.09.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Kris
2
On connect flight u must leave airport if u want a smoke and go to security and immigration. Stupid solutions
Date
21.09.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
boydude
3.7
I was randomly (yeah right) selected for SSSS, the security team just before boarding the plane were extremely rude and let down the rest of the airport.
Date
10.09.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Mati_T
3.5
Great airport although because it is so big and crowed the check in, security and when i came back passport control the ques were also big luckily they had the e gates so that sped things up a bit.
Date
04.09.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
ImOuttaHere
2.8
Normal LHR services, lots of restaurants and retail options. Post knee replacement wheelchair service was non-existent. Fortunately, I had plenty of time to make it throughg automated check-in, security checks and getting to the far end of the terminal on my own.
Date
20.08.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
avgeek191
2.8
I only arrived into EGLL?s terminal 3. It was a long walk through a dated corridor to passport control. The lines were long, perhaps due to all the early morning arrivals, but moved quickly and passport control was easy to get through. The arrivals area is also crowded and it?s hard to find any seating. I don?t know how it is on the departures end of terminal 3, but it seems like it?s due for some renovations and expansion.
Date
15.08.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
stanian
2.2
Heaathrow T5 was a nightmare, too many facial recognition camera's and not enough staff. Take your hat off take your glasses off can't have glasses hanging round neck. Put a turban or a headscarf and it is no problem. Very annoying giving ammunition to the people who call race. Boarding was a shambles with it ending in a free for all because people were jumping the queue. Wife and children went through and I was usheres to the back od a different line even though i was correct. It didn't happen. Not using T5 again if i have other choices.
Date
09.08.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
stanian
2.2
Too many automated systems at T5 with not enough real staff. Passport control had one man. Everyone was being rushed to E gates, they seperated me from my autistic son and I got through the gate but he was stopped. The reason being given that he was under 18. Staff do not seem to know that children under 18 can use the e passport gates if accompanied by an adult which he was until he was ushered to a differen e gate to me. Staff just shruggee their shoulder and my son who is not confident on his own had to stand in a very long queue.As said too many facial recognition barriers in seemingly not needed places, hat off glasses off nothing around neck or it will beep red and not let you thorough. Not what you need after long haul.
Date
09.08.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Woody66
4.5
Beautiful Terminal. Spacious, well designed. Lots of retail space airside. BA staff excellent and really helpful. Lots of places to eat and drink. Downside is these can get really busy. Allow plenty of time if you need to get to the satellite terminals by the connecting underground shuttle.
Date
06.08.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Woody66
4.5
Great getting through immigration with lots of e gates. High ceilings in T5 give an impression of space and airyness. A complete contrast to JFK.
Date
06.08.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Michael White
4.3
I've found that the security staff in particular are more friendly than other locations. I Find Heathrow to more user-friendly these days.
Date
02.08.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
aviator_brandon
4.2
LHR is by far one of the best airports I've been to. The terminal looks new and is fantastic and all the staff are friendly.
Date
29.07.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Richard Collard
1.8
Pathetic shambles on arrival after thunderstorm activity across Southern UK. No contingency plans and ZERO Customer Service...... If I had the possibility of never flying BA again, believe me I would exercise the option. Add insult to injury, Call Centre staff lie outright regarding status when you do actually get hold of them. I used to be Exec Club Gold Guest List and I regret every single penny that was ever paid to BA in past time.........Livid beyond words
Date
26.07.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Michal Wawa
3.5
The baggage arrived late and there was a bit of a chaos with the baggage lanes. The flight before us had their bags actually on another line.
Date
14.07.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
simonkenning
2
Heathrow Terminal 3 is grubby, dirty and old and lacking in what should be a modern travel experience in my opinion.
Date
04.07.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
David Shephard
2
Terminal 4 remains a disaster with poor signage. soon LHR will even charge for drop off which is just money grabbing abuse. this terminal should be demolished
Date
27.06.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
santine
4.5
the best airport from UK: services, car park is the cheapest (meet and greet), big various shops and etc
Date
17.06.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
bukoflight
3.2
Like Always a very poor assistance for wheelchair Driver by People with Immigration Background. They don't know how to assist.
Date
14.06.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
KacperMly
4.5
T2 is a great terminal. Fantastic facilities, great wifi and very nice securit staff. Too bad that the airport is so overcrowded that you might expect a departure delay.
Date
13.06.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
paulregan
2.3
Had a wheelchair pre-booked for my wife. Chair arrived on time but as connecting flight was one hour later wheelchair handler refused to take us through to the gate saying we would not make the connection. Had to take wheelechair, wife and case myself and arrived at our gate with 20 minutes to spare!! Extremely poor service so if you have a connection of less than an hour despite being part of the booking you msay not get the assistance you need
Date
08.06.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
DrewAviation
4.3
Great, quick and speedy. But note it is more busy in the morning, the morning is the busiest time of day for Heathrow.
Date
01.06.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Michael White
3.7
Heathrow Terminal 4 is the oldest terminal, but still OK. The Sky Team lounge was very good, with free-flow alcohol, hot and cold food and comfortable seating.
Date
30.05.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
LindaBonger
4.5
Updated customs procedure was fantastic! Had only to scan my passport at a console to exit. No lines!
Date
29.05.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
antoine_rieuneau
4.8
Quick and easy exit at T4. Automatic passport control works flawlessly. Overall a very good and speedy arrival. Expensive cabs on the way out.
Date
10.05.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
DIEGO RUOCCO MUNYO
3.5
Security treats you very bad. No need for it. Distances are too long and needs lots of connection time.
Date
02.05.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
rfi99
4.5
Modern airport. Easy to find seating and charging stations for mobiles. Quite a few places to choose from for food.
Date
14.04.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Dave Brown
1.3
If you like queues you?ll love Heathrow Terminal 3.
Queue for checkin, queue for priority security, queue to buy anything from Duty?s Free, queue for lounge acces, queue for boarding.
Date
10.03.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
TimAllen
4.7
Getting to the airport was easy, large arrival area outside for busses, taxi and cars. Came in by train (Heathrow Express) which puts you right under Terminal 5. A simple lift up to departures and you're there.
I stayed over night as in a local hotel as it was an early flight, there is a shuttle bus to / from the airport.

Inside and checking in was easy with very little queues, I used the fast track security as part of Club Europe so didn't have to wait there.

Plenty of shops or food bars to keep you occupied while you wait.

The BA Club lounge was great with free news papers, food and drink while you wait. Good views of the airport.
Date
08.03.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
TimAllen
4.5
I arrived at the airport by train (Heathrow Express) the night before and stayed over night in a near by hotel. The train brought me directly under Terminal 5 and a short ride in the lift had me up to departures.

I used the shuttle bus from the airport to the hotel, it does a circuit of most of the hotels and runs every 30 mins.

Check in was easy with a small queue, security was soon passed through even though there were quite a few queuing.

Plenty of shops to look around if you're into that and plenty of places to have breakfast. The food was good, the airport staff were friendly and helpful.
Date
08.03.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
TimAllen
4.5
Landing at Heathrow moved quickly through the ePassport section and had to wait a short time to collect luggage.

Easy to then move through to arrivals. and get the train into London.
Date
08.03.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
1 2 3
FAQ

No questions

Get an answer from our members