Reviews Hamburg Airport

Reviews Hamburg Airport

3.6 from 65 reviews
Customer ratings
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Overall rating
3.6
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Rating
Tom Torek
4.8
Home airport. Short and quick distances, small enough to navigate easily, big enough to have all services and outlets one needs (or I need :-) )
Date
10.06.2016
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Fabian
4.8
A short but nice flight. The crew was friendly and the aircraft was very clean. Also the bord service was ok for such a short flight. Sadly, we departed 35 minutes delayed. After all I would choose Air Berlin again for this route.
Date
05.04.2014
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Steve Dean
4.8
Free WiFi is probably the worst in any European Airport, only 1 hour and extremely slow if you can actually log in.
Otherwise its a great regional airport with excellent connections into the city.
Date
17.08.2016
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Christina Strynatka
4.7
There are two separate lines for entering security, which I didn't really understand, but it moves fairly quickly and they speak English along with German (and Dutch, too, I think).

The private lounge is fantastic: showers, sleep pods, good selection of food.

Getting there is a breeze, as you pay one fare and hop on the subway, rather than paying a zonal fare.

Only downside is wifi. It's free for the first hour, and then you pay through the nose after that.
Date
28.03.2015
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Philip Schroeder
4.7
Cleanest airport I've ever seen, Very nice managed
Date
03.04.2013
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Brandon
4.7
Best German airport.
Clean and gates are clearly signposted.
Date
17.10.2013
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Runway25
4.7
A modern and nice airport, easy and practical. Good connection to the city center in 25 minutes with the S-bahn. Two terminals, with the security control between them. Very easy to find one's way. Many toilets, very clean.
Date
10.11.2016
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Daisy Willems
4.5
Very good airport, large and with all facilities. We landed with a private jet so came through the business centre, but my father departed back with a commercial jet and he said the airport had great facilities and we had the same experience.
Date
02.01.2015
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Chuck Volmer
4.5
One of the best airports in europe, very clean terminals, nice overview, all kind of restaurants, fast security check in (under 10 minutes.) and many facilities. WiFi is free for an hour. its called TURKISH AIRLINES
Date
02.04.2015
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Rico
4.5
Nice airport to start your trip. Not that big like other international airports but everything you need.
The check-in is at a central point, so everyone need to check in there, which causes some delays during the check-in. There are also a lot of self check-in counter which you can use.
The restaurants and shops are great.
Overall a good airport with good staff and offers.
Date
30.12.2014
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Max Hel
4.5
It's a very nice and clean airport. The flights are almost always on time. the two terminal buildings are pretty new. It's easy to get there since there are Subways from the Hamburg Central Station. The food is pretty good and you have one hour WIFI for free which is comfortable too. You don't have to walk long distances because the way to the gates isn't very long. I highly recommend this airport because I had only good experiences and I flew a lot from and to Hamburg Airport because I live there.
Date
23.08.2014
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Julius Kn
4.5
ich war zwar noch nicht in Munchen, aber das hier ist meiner Meinung nach der schonste Airport Deutschlands:)
Date
20.07.2011
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Tobias Berg
4.5
Aufgrund von Schneechaos mussten wir auf diesen Flug umbuchen, da British alle Fluge gecanceld hatte.
Date
09.08.2011
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Tobias Matern
4.5
A very nice smaller airport! Ofcourse compared to bigger ones there are not that many stores but the airport is very clean and the distances are short. There also enough check ins and the baggage delivery is realy fast. The fastest I know.
Date
09.10.2014
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Jan Waldow
4.5
Very poor performance. Only one runway cleaned from snow. After 1 hour this runway was closed for ice. Three hours delay due to well forecasted snowfalls. It looks like winter had already been ended in Hamburg earlier this or the last month!
Date
18.03.2013
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Runway25
4.5
Hamburg is a very nice airport - easy to find one's way around, at arrival as well as on departure. 25 min to the central station by the S-Bahn. There can be a long queue at the security control.
Date
22.02.2017
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Leon Dohr.
4.3
Nice airport. Short ways, friendly staff and very modern.
Date
21.12.2013
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Zoran Lazarow
4.3
excellent airport,have good transport connection from the centre of the city (S1), excellent sunny terrace with good field of view to runaway and landing aircrafts...
also have good and not expensive markets,restaurants and coffee bars
Date
20.10.2017
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Ernes
4.3
Overall is a good airport, easy to reach and well organized.
The food court has a limited choice but the food is great, with a magnificent view on the apron and runways.
The security check is fast, smooth.
The borading gates are average with enough seats available.

Advice:if you reach the airport by train s1 line be aware at the speaker advice.
Date
02.04.2017
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primelegionaries
4.3
Loved the airport, I was rather surprised by the size of the airport. I arrived by car so I am unsure of any other transport to and from the airport. the Security line was a little big but we got through really fast. Arrived a little late to the airport so I didn't get to look around and see what they had there.
Date
14.01.2019
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Hans
4.2
Very nice small Airport. Very clean. Only negative is less choice of food and shopping if you have to stay there for a bit longer. Getting there is always easy with metro or car. No problems with security check.
Date
25.05.2015
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Maximilian Kaden
4.2
Really nice Airport, ease to reach via A7, easy check-in, and it is really easy to get to everywhere.
There is Wifi but you have to buy it.
You have a wide spectrum of food to choose from.
I really like Hamburg Airport
Date
13.06.2015
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Hopmeier
4.2
I like the public transport to downtown.
Date
03.10.2013
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Tom
4.2
Going through passport control was very quick. Only took 10 minutes from plane to train to the city centre
Date
13.03.2017
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Steve Dean
4.2
Easy to get to with S-bahn station within the airport and only Euro 3.10 from city center. Fast track security about 15 mins at busy times, standard security can be 30-40 mins. Free WiFi provided by Turkish Airlines but it can be slow.
Date
07.10.2015
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Steve Dean
4.2
Easy to get to airport using S-Bahn. Check-in quick using Sky-Priority. Security with fast-track is quick, but there were long queues at normal security checks. Lounge is OK. Free WiFi via Turkish Airlines for 1 hour but is quite slow.
Date
28.09.2015
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Tom Bewick
4
Very large, spacious airport with great facilities. Large windows down the whole side of the terminal giving great views onto the apron and both runways. Security was fantastic, no queues, friendly and efficient staff. There is limited food choice, one or two fast food joints, a sushi bar and then just cafes. Not the best place if ore looking to have a proper meal in the terminal. Casino land side too. Train connects to Hamburg HBF in about 20 minutes for 3 euros.
Date
02.10.2014
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TheFlyingman
4
Train service to the city center directly at the airport - it is about 20 minutes I guess (single ticket is ? 3).
On the contrary to the Frankfurt Airport I was able to use my non-German debit card to buy local traffic tickets at the airport, there was no need to withdraw cash.
Date
23.07.2014
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Akos Baumgartner
4
The best expression for Hamburg's airport is good, but nothing special. It's cheap and easy to get there. (Even with public transport.) The airport offers a small range of restaurants, but actually, it is enough.
Date
21.05.2015
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Max Grahlher
4
Small airport, but long ways. besides tht very compact and bright terminals. Improved food and beverages opportunities rececently finally offering a McDonalds.
To highway connection and traffic jam very often.....
Date
19.11.2015
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Daniel Kloft
4
Sehr schnelle Gepackausgabe, gute Ausschilderung zum S-Bahnhof
Date
22.09.2011
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Dean M
4
Overall a fine airport but very expensive. My main critic is WiFi. Basically NO free public WiFi. You get 30 minutes (if it connects properly) and that's it. For how expensive the airport is, to provide a good public WiFi should be basic customer care. This is not stone age anymore, it's 21st century...
Date
04.07.2014
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LasseL
4
Nice and cozy airport. Easy to access with train to / from city. But read train info carefully first. Lots of services at airport. Not very pricy. Only negative thing was Finnair's slow bag drop desk and pretty reckless bus transfer to the plane :)
Date
30.07.2015
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Kamil
4
Nice airport, very organized. Plenty of shops and relatively nice view on the apron (I like to watch the plaens moving around). I can't say anything about getting in/out or security, since I've been changing plane there only...
Date
06.01.2015
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Jan Waldow
4
As ususal very fast baggage claim, todayx the taxi service was slow but this ususally is no issue. Check in and safety check usually are very fast and high quality.

Just the number of overseas flight and connections to some European connectiuons are not that good.

Being my home qairport I am very famiiar with it and really like this airport. For my needs it is perfect!
Date
16.03.2014
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C-Falke
3.8
Sometimes very long distances to the gate.
Date
31.03.2012
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Rossi
3.8
Sauberer kleiner Flughafen. Geschafte und Sicherheitskontrolle offnen erst spat
Date
20.03.2013
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Jan K.
3.8
I like usually like this airport. It is very well organized and structured, decent facilities, nice food and especially retail options for a regional airport. However, Lufthansa lounges are not spectacular. The worst thing, however, is the bag claim. SUUUUUUPER slow, and they don't manage to deliver priority bags first... I don't know why, every other time the priority bags come after a bunch of regular bags...
Date
07.09.2018
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Henrik L.
3.7
Take the S-Bahn located between Terminal 1 and 2 to get to the city - cheap, fast, comfortable. One way trip is only 3,00 EUR. Get off at Hamburg Hauptbahnhof for shopping or Jungfernstieg for having a coffee at the Alster sea.
Date
27.03.2014
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tenorchris
3.7
Hamburg is a typical small airport in Germany. If everything works well, you this airport is a good choice. But if your plane is delayed (my dalay was over 3 hours) you don't know what you should do with your time.

At least the platform for spotting planes is free and there's quite a lot of traffic. And if you like geocaching, I can recommend you to do the cache inside Terminal 2.
Date
20.04.2015
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Tim Vesper
3.7
Due to the construction works deboarding by foot. No problem but entering the airport trough an emergency exit and via a narrow stairway was not that good. Especially for older passengers or those with physical disabilities as well as those who have huge cabin luggage with them or check in luggage delivery at aircraft. Anyway apologized by the construction works.
Date
25.09.2016
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Lars Clasen
3.5
Hamburg is a somewhat provincial airport but run very professionally. There are good public transport and road connections to the airport. The terminal facilities are quite modern, very airy and lofty with short distances to the gates. The WiFi should be improved and is probably the only bad thing about Hamburg Airport. Food and retail services are abundant and quite good although pricey. The immigration has been improved recently and now is up to a good standard. The baggage claim usually is exceptionally fast. It happened several times to me that my baggage was on the belt by the time I arrived at the baggage pick-up. (although I must admit that on rare occasions I had to wait for 20 to 30 minutes). Usually it takes less than 10 minutes.
Date
04.01.2015
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Travelista
3.5
Hamburg has a great lounge and restaurants. Easy to get to via airport train from hamburg hbf every 20 minutes. However, it is closed from midnight to 4am ish, and so if you have early morning international. Free wifi near the lounge. otherwise pay to play, but good throughput.
Date
01.04.2016
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Tim
3.5
Good airport to actually watch planes airside. Lovely design from what I saw of it. But staff misinformed me on a late transfer and I was nearly turfed off a flight for a late check-in (I'd gone straight to gate as told to by them, not to check-in).
Automatic passport readers couldn't read my passport. Security staff not impressive. No food beyond this inexplicable extra security. Wifi wouldn't connect.
Date
23.11.2018
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Kamil
3.2
Airport is OK for its regional importance. I liked the short distance from the security to the gates and a very nice overview from the gates to the apron. Didn't try wifi, but shopping was fine and nice. Among regional airports it is definitely above the average...
Date
29.03.2015
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Adam
3.2
Bit of an old airport, but still quick and easy.
Date
08.12.2012
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Schnorchelnase
3
very slow luggage delivery after landing, 30 min wait times even with low numbers of flights arriving happen frequently
Date
03.01.2019
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Philipp
3
Keine direkte Anbindung ans Autobahnnetz. Wer ein Auto mietet lern zwangslaufig ein paar Wohnquartiere in Hamburg kennen.
Date
06.05.2013
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Elena
2.5
so fruh morgens noch geschlossen...
Date
08.06.2013
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Wiga Dwi Darmanto
2.5
Nice airport with easy check-in, quick security check and immigration. for the transportation you can use S-Bahn from main central station or with taxi. but there's no WiFi connection hier, so i think they must upgrade their WiFi facility.
Date
11.07.2015
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