Reviews Dusseldorf International Airport

Reviews Dusseldorf International Airport

3.4 from 78 reviews
Customer ratings
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Overall rating
3.4
Sort by
Rating
Jeroen van Vuuren
4.5
Good airport. Lots of transport links. Wifi works fast, loads of shops. Paspoort check could use some automatic gates, so you dont get stuk behind people that dont speak any english/german.
Date
16.09.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Alex
2.3
The Nonschengen area in Terminal A is mega bad, waiting time at the exit control of 15-20min, In nonschengen area also missing any signage for arriving passengers in area B, there are only the gates in area signposted.
Date
18.03.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Lars Clasen
2.5
DUS airport managed to leave a full container of luggage for a short nonstop flight behind. No short connection, sufficient checkin time - nevertheless, the luggage of 80% of the pax were not delivered
Date
13.01.2019
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
GK2509
2.3
Long ways and confusing directions. Unless you pay, you don?t come to see any planes. Looong security checks.

But it?s clean and the automatic railway works fine.
Date
30.12.2018
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Nick Kasianiuk
1.7
After we arrived none come to move a gate yo our aircraft for 10 minutes... And no way to have fast connections. We were pushed to go out from airport and re-enter again
Date
23.12.2018
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
hoias
2
avoid in any cases - immiegration and security is a big zoo! chaotic and takes ages, even for business class. Lounges are not worth to visit, better have dinner outside of lounge.
Date
13.08.2018
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
lunasibe
3.5
It's a nice looking airport, but not very comfortable... especially if you're going to be spending the night here!
The free wifi is very, very bad. If you live in the EU, just take advantage of the free roaming and use your own mobile internet.
Date
27.07.2018
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Sander van Kan
2.5
Security took 50 minutes. Checkpoints were closed suddenly and the queue was getting bigger and bigger
Date
08.07.2018
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Meinolf
4.5
Busy but convenient airport with excellent connection across Europe + a few to North America and Asia.
Not as big as FRA and MUC but that is the advantage here.
Date
03.03.2018
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
uttnoT
4.2
This airport is really modern and not too big. It has a lot of services outside for everybody to use and also a lot of services inside after the security check. It is easy to navigate in and the skytrain that takes you to the train station from the terminals is a top notch!
Date
20.02.2018
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Zubin
3.5
Apart from the viewing gallery, there's not much to do in this airport. There are a few cafe's before immigration and security. Duty free area is small compared to other airports.
Date
03.01.2018
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
TW
1.7
Die Sicherheitskontrolle war schrecklich! Knapp eine Stunde in der Schlange gestanden. 15 Minuten vor Abflug habe ich mich vorgedrangelt, nachdem mein Flug bereits ausgerufen wurde.Das Sicherheitspersonal meinte nur keine Panik, hier werden alle Leute ausgerufen. Aha..
Date
18.09.2017
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Rene
2.5
What an filthy airport. Coming of the plane, wanting to use a bathroom. Small, decaded and absolutelty filthy! Toilets not working, long que. Yak! And had to waitn 50 minutes for bagage to arrive....
Date
02.08.2017
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Serhan Erel
3.2
C Terminalinde inan?lmaz bir yogunluk var. mumkunse daha bos olan b girisinden gecilip c kap?lar? bolgesine gidilebilir. pasaport kuyrugu, guvenlik kontrolu ve oncesinde 1 saate yak?n zaman harc?yorsunuz buna gore ayarlay?n kendinizi. s?v? kural?na dikkat mutlaka kilitli torba istiyorlar hemen orada 1 euroya otomattan alabiliyorsunuz. tav passport kart icin b blokta yer alan lounge kullan?l?yor. basar?l? bir lounge
Date
27.06.2017
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
MiFi
1.8
Quite a bad experience, the flight was badly delayed, no explanations given, security check was overcrowded, dirty and unfriendly.
30min WiFi at the airport is substandard.
Date
11.06.2017
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Matthias Re
4.3
Supertoller Flughafen kann ich nur empfehlen. Kostenfreies WLAN sowie gute Duty Free Shops und sehr schnelle Sicherheitskontrolle
Date
29.05.2017
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Michael
3.8
Wifi should be free for more than 30 minutes. Duty free is a low standard, nothing special, good restaurant..
Many of shops and restaurants are before the security.
Date
24.04.2017
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
chorche
4.3
I like DUS, you can easily get to the airport from Dusseldorf main station via the train and then continue with the SkyTrain. What is bad you get only 30 minutes Wi-Fi, but I survived it :-)
Date
24.02.2017
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
SkyReport
4.2
Dusseldorf is for my opinion the best airport in Germany. You can easily get to the airport from Dusseldorf main station via the train or S-Bahn and with the SkyTrain. Also buses are available. There are many shops and restaurants in the airside but also in the check-in area. You get 30 minutes of free WiFi which is enough for my opinion. The airport is overall very clean, modern as well as up to date. The immigration and as well as the security checks are very fast as also the staff is very professional and kind. Furthermore it offers many destinations as the third biggest airport in Germany and therefore has got a high importance for the state of North Rhine-Westphalia. Surely is my most favourite airport as it also is my hometown airport.
Date
06.02.2017
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Vladimira
2
wifi free only for one hour and it counts not time you are logged in but one hour from when you first log in then you have to pay - I wanted but it just did not work. It was really cold in one of the terminals. No possibility to get from GATE C to other GATEs. We were not allowed to take alcohol that was bought in Cuba duty free at the airport with us. They asked as at the check to leave it there.
Date
31.12.2016
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Chris Wood
3.8
A favourite. Very accessible and adequately appointed. Good selection of bars/restaurants offering some interesting options.
Date
20.09.2016
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Thomas Uebelgunne
1.3
Baggage claim was terrible. We have to wait a lot of time before the claim started and it takes a lot of time for the complete process. This was the second time of this expierence. The manager must have a look to other airports. It goes much quicker.
Date
05.09.2016
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
DerHenni
4.7
Good, some outlets are closed early in the morning, but overview and security check are fast. Flying from here frequently and never had any problems
Date
14.08.2016
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Adam Lach
2.5
Ein bisschen komplizierter Weg durch eine Transit-Zone. In einem Moment befand ich mich in offenem Raum, wo ich nicht treffen wollte und splyw. Alles Andere OK.
Date
11.07.2016
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
EBGflyer
1.8
Long walk to our bagage belt number 7, which also happened to be in a 'dead end' section, so had to walk all the way back in order to exit. Furthermore, luggage carts was for a fee only.
Date
09.05.2016
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Kamil
4.5
Only 30 minutes of free wi-fi is very old attitude nowadays and definitely does not help people wishing to come back. Boarding was OK, and shops nice, but I will still prefer MUC or FRA as transfer-points.
Date
04.04.2016
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Philipp
4.2
Quick security control, nice airport with lots of space for passengers and possibilities to eat and drink.
Date
17.03.2016
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Hassan Sami Adnan
4.2
The airport staff here is rather unfriendly unfortunately. This shows again and again that having one of the best infrastructural setups still don't matter if the people are not friendly. And yes, not an isolated experience. Experienced it too many times in DUS.
Date
07.11.2015
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Marc
3.5
Es andert sich etwas bei airberlin. Als Statuskunde wird man direkt angesprochen und an Bord willkommen gehei?en. Mir scheint es das Herr Pichler die ersten Low hanging Frusts erntet. Good Job in einer wirklichen neuen A320-200.
Date
03.10.2015
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Marius Kriebel
4.5
I really do like Dusseldorf Airport because of the clean look it has. There's nothing really to complain about except for the SkyTrain maybe which definetly has got way too little seats where maybe 10-12 People can sit.
Date
27.09.2015
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Laurenz Locker
3.8
The flight was quite relaxed. SunExpress is ok to just travel. I couldn't eat because there were no sandwiches left without lactose... Everything has a price when you fligh budget.
At least, SunExpress could buy some new seats and other parts inside the cabine and toilets.
Date
28.08.2015
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Tarik El Yassem
3.8
Went to Dusseldorf from the Netherlands by train. It was a bit of a puzzle to find out how to arrive at the terminal.
Dusseldorf International is a pretty decent airport, clean and well organised. Not so much shops though.
Date
14.08.2015
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Marcel W.
2.8
Dusseldort does have some nice treats, but overall it certainly lacks in food parlours. You can do great clothes shopping here, but getting a decent breakfast after security is difficult. The price ratio between food (decent) and drinks/beverages (excessive) is strange as well. Security however is always extra nice, they're doing a good job in my opinion. One last thought: The SkyTrain is inconvenient for a smaller airport. Should have built a tunnel for the trains instead. That way you always loose a lot of time.
Date
29.06.2015
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Meinolf
3.7
Excellent connection to the city of Dusseldorf or other towns via express train connectivity. WiFi is to expensive.
.................................................................................................................
Date
21.06.2015
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Stefan Tsonev
2.8
Looks very outdated in some 80s industrial design. Concourse are narrow and it gets packed with people waiting on gates. The check-in area was better, though. Wi-Fi was missing, there was a 30 minutes free hot-spot from Vodafone that wasn't working.
Date
19.06.2015
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Dani Ela
4.5
It is my most loved airport and my homebase if you want to call it that. I genuinely love the sky train, the multiple possibilities for public transport and the way the airport is shaped.

The facilities are very clean and well kept.

Depending from which gate you fly, security can be swift or a hot mess. You definitely want to check which flights are scheduled to depart around your flight and then plan accordingly.
Date
05.06.2015
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Meinolf
4.3
As always on Monday morning - Security absolutely crowded (at least Terminal A). As I know this I plan some more time on Mondays. Still don't know why DUS isn't planning more staff at those days.
But as always, the people are friendly and all the rest is pretty good,
Oh, except WiFi. That needs to be improved with coverage and at least half an hour or so for free.
Date
04.06.2015
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Falk Banse
2.3
Gates closed till 5 AM, lazy security check. Long lines and only two slots open. On the retourn flight we got an outside position, but they forgot to send some stairs to the plane. Overall lousy and provincial as usual.
Date
21.05.2015
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Uwe Wassenberg
4.2
Moderner Flughafen, allerdings nachts schlecht mit dem OPNV zu erreichen, vor allem, wenn die Bahn streikt. Betriebszeiten der Dusseldorfer Rheinbahn beginnt erst gegen 5 Uhr morgens.
Preise fur Speisen und Getranke stark uberzogen, eine kleine Tasse Kaffee gibt es erst ab circa 3,00-3,50 Euro.
Date
11.05.2015
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Dani Ela
4.2
Getting to the airport is easy if you're from the area. You got two train stations (one connected via Sky Train) and plenty of busses that frequent the airport.

Airport and facilities VERY clean and well attended to. Always love a good Starbucks before I fly, so that's nice. There is a McDonalds in the lower level of the Terminal which I frequent often at various flight occasions and it's very clean and well-managed as well.

Security is well executed but still swift. I was pulled aside for a secondary check and it never felt weird or uncomfortable which I can only highlight :)
Date
07.05.2015
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Zlatko Sucic
4.8
Excellent transport from and to airport, well marked. Terminal facilities rich. WiFi is slow, you have to pay for anything better from crawling. Excellent and wide variety of food and drinks. Lots of shops. Lounge could be bit better. Customs fast as possible. Sometimes slow due to suspicious immigrants. Baggage claim fast and never had any problem with it. Often traveling to this airport.
Date
23.04.2015
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Sebastian
2.5
30 minutes waiting in the plane because they could not manage to get stairs. unbelievable!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date
29.12.2014
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Rahul Das
4.2
Getting to and fro from the airport is easy with the excellent train connections to Dusseldorf city as well as other cities in Germany and even other countries!

The terminal is small and is easy to get to gates from security. Only used the Schengen facilities so don't know about immigration. WiFi is fast but limited to 30 minutes! Could use more places to eat but if you're taking a Schengen flight you don't need to spend much time at the airport anyway.
Date
21.11.2014
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Henry
4.2
Strangely distributed terminal at least what comes to B gates, but everything worked well. Not too much information at the gates however. Getting to the airport with train is difficult as the sky train is out of traffic. Taxi or shuttle bus is to be recommended, even though there is a shuttle bus between the airport and the train station, but it is still not convenient. Free WiFi but only for 30 minutes, minus! Today's airports should provide free WiFi for traveling people, as everyone wants to be connected.
Date
09.11.2014
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Martin
4.3
Dusseldorf Airport is the best airport in the northrine westfalia area. All the needed services, checkin, duty free and boarding, everything was very fine, structured, the personel was very professional!
Date
17.10.2014
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Krzysztof
1.8
Very slow security check. The screeners seemed not to be interested in doing their job. The lounge (Lufthansa Business Lounge) is OK, but there is not much a choice of food. Getting there is easy by train and sky train.
Date
18.08.2014
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
SimonGipoulou
3
Yeah well dusseldorf airport, this airport got enough restaurants, cafes and shops, so everything you need. but the employees are not friendly and seems bored. after that, in the airport it's not very good indicate where you need to be or for example where te toilets are. the transportation to the airport is very good. there are a lots of busses, taxis and even a airtrain,
Date
11.06.2014
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Moritz Bilger
3.5
The airport itself was nothing special but ok. Sometimes, the staff was a little rude but normally they were friendly. If you are hungry and are travelling via Terminal B (Air Berlin, etc.), than you will not have a great choise. There is just one restaurant were they sell sandwiches or two sausages with a toast. That is it. There is no free WiFi either. If you have to wait for your flight in Terminal B and you would like to sleep, there is a nice and quiet spot with the panorama of the runway near the boarder control (nearby the shops).
Date
25.05.2014
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Nils
4.5
The Dusseldorf airport is one of the best. Short walks to the gate, very clean and the staff are very friendly. The visitors terrace is fantastic.
The dispatching after landing goes pretty quickly. After I moved from Hamburg my luggage was there within a few minutes. I can only recommend the Dusseldorf airport, the there, the CHECK-in is very easy and fast. And take off one convenient device holiday
Date
29.04.2014
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Fabian
4.3
A nice and enjoyable flight. I was surprised to fly on a Oneworld logojet which furthermore was equiped with the new Skyinterior. The seats where comfortable and the onboard service was great. I was offered a tasty chesese sandwich. We also had a nice view on the Pyrenees
Date
05.04.2014
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
FAQ

No questions

Get an answer from our members