Reviews Brussels Airport

Reviews Brussels Airport

3.3 from 99 reviews
Customer ratings
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Overall rating
3.3
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Hans_Bru
4.8
Very nice airport, easily accessible by Public Transport. Brussels Airlines lounge has recently been nominated as one of the best lounges in Europe, I don't disagree with the nomination at all (good food, good drink selection, nice views). Getting around airport is very easy
Date
30.05.2019
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Ewout Van de Genachte
4.8
Baggage claim and getting through immigration/customs went very quick and smoothly. Modern, clean and welcoming airport.
Date
27.01.2019
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Bastiaan Franssen
4.8
Always been a very good airport. Though, after the terrorist strikes the airport was on high security levels and there were barely any people there. The airport is always very clean and tidy. Take some extra time to get from the check-in to the gates though. It's a bit of a walk, and there is no transportation available.
Date
27.04.2016
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Cortens Michael
4.7
Fast security check and connection to the gates because of the new 'connector' building...

Check-in was fast. Good service.
Date
31.08.2016
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Rafael SanRo
4.7
An airport where seemingly everything works. Check-in was quick. Departure lounge with efficient heating. Transit to the airport very fast by freeway. Intense air traffic. Wifi worked very well even on the airplane before take off.
Date
14.06.2014
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Runway25
4.7
A great airport! When you dont have a bag to check in it's the easiest airport I've been to. The new connector is amazing and great for relaxing. Altough the drink prices were a little high, which is to be expected after security, the small relaxing area which has a great view of the tarmac is a great place to stay when you have some time to kill!
Date
05.04.2019
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Daniel Wawryszewicz
4.5
Nice, big international airport. Smoking permitted inside, good food, quite expensive drinks but that's everywhere
Date
04.09.2016
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Bert
4.5
Increased security measures require you to arrive at the airport earlier. Except for this, the airport is extremely easy to reach by train, bus, car, ..
Security is rather fast and takes around 10 minutes. There are quite a lot power outlets, though not all of them are in use. The connector building offers couches, while there are also relax chairs at the end of terminal A (around gate A69).

Water costs ?1. Water refills are free, and the staff of coffee bars will refill them without hesitation.
Free Wifi.
Date
20.05.2016
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Andreas Pille
4.5
Great clean airport, long walk from terminal to baggage claim but if you arrive your bagage is already rolling up. So compesates everything.
Great acces with bus or train. Train stops under the airport.
Date
03.08.2016
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Olivier Defranne
4.5
Brussels airport is a very clean airport with a lot of duty free space.
Date
25.04.2011
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Ondrej Linhart
4.5
Amazing terminal A here at BRU, really big, nice, clean and modern. Had a very smooth and enjoyable transfer to my next flight home to Prague.
Date
29.08.2018
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Piotr
4.5
They seem to be stricter than most of the European airports (I guess after the attacks) - my laptop was constantly buzzing, haha. Generally though it wasn't bad. Plus for good free wi-fi.
Date
07.01.2020
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Hans_Bru
4.3
Very easy to reach by public transport (Bus or train are much more convenient than cars in Brussels)

The airport is the right size (not too big, not too small) and very easy to find your way around

Brussels Lounge in Pier A I find one of the better ones in the EU
Date
20.02.2019
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roby
4.3
Uno degli aereopri piu efficienti ai visti
Date
06.12.2011
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Crosswind
4.3
Nice and cosy SN Business Lounge!
Date
30.07.2012
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Christophe Dellaert
4.3
Nice airport! Verry spacious... Terminal A is perfect! 1 minus point , a long walk from the terminal to the gates! But that will be fixed with a connector in shortly! Many retail shops and verry modern
Date
11.05.2014
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Jowell van den Biggelaar
4.3
Modern also a very good Airport, terminal facilities was good, WiFi is 1hour free, food and retail services was too expensive!
Date
22.01.2017
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Muhammed Hamza Arslan
4.3
Great convenient airport to which you can reach very shortly with wide network of railways.
Professional stages of security, checkin and boarding.
Date
02.02.2017
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Lars van Dijk
4.3
Getting to the airport is very easy by train, you get dumped directly into the check-in area. Went trough security twice (anti-terrorism measures) both times this wen very fast and without problems. The main security is very professional and always happens fast due to multiple lanes. The airport is very clean, modern and has plenty of facilities. Lots of restaurants offer a nice view of the apron. Airside there is plenty of seating space.
Date
01.09.2016
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Tom Uytterhoeven
4.3
BRU has always been my airport
Date
11.06.2011
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Daniel Wawryszewicz
4.3
Big international airport, a lot of facilities, nice security check, very good executive lounge. Lots of flights per day, terminal is long so keep in mind that you have to walk a bit ti get to your gate
Date
04.09.2016
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Marc Lacoste
4.3
connection only, no transport, security or check-in for me.
clean, many connections within a human-sized terminal.
Date
18.06.2016
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alexm
4.3
Big queue at the passport check. Only 2 stands active. We waited about 25 minutes to pass. Good terminal facilites.
Date
13.10.2018
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Mathieu Crauwels
4.3
30 min waiting for the luggage
Date
21.06.2013
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Nicolas
4.2
What can I say about this airport. It is one of the most well organized airports in the world. Clean, bright and so many option to spend your time there. Many restaurants, shops. The only thing that I didnt like so much was the luggage claim that is smaller area.
Date
12.05.2015
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AviationEagle32
4.2
The terminal at Brussels Airport is very nice. Security is modern and well lit. Took 5-10 minutes to clear. Flight was from Pier B. Some work is being done to refurbish that area and so there was alot of scaffolding. Good facilities and plenty of them. Pier B is very long so can take some time. Very useful to do some planespotting. Seating at the very end of Pier B is very good for planespotting. Wifi was very good and reliable. Very happy with the facilities.
Date
21.07.2016
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Ansis Bernards
4.2
The terminal seams new and spacious. The unboarding and getting in terminal was fast and efficient. Airport lacks food and retail services and food is very expensive and not tasty at all. Wi-Fi accessible, but only for an hour. Baggage handling wasn't fast but okay. Regular train service to/from city.
Date
31.07.2015
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Piotrek Jeremicz
4.2
It was very good airport with great connection with the city! I can't connect with the internet and there is a little bit to long distance to walk but it is tipical for big airports. I like very much the train station. The airport has a very good sign system
Date
25.07.2014
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Stijn Daniels
4.2
It took me only 20 minutes yesterday to get from the planeseat to a trainseat, including picking up luggage and pasportcontrol. Way to go!
Date
12.09.2013
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Stijn Daniels
4.2
Getting to the airport is easy with the train, remember to take your trainticket because you need it to exit the station.
Immigration is OK, as long as you have a European passport. For other nationalties, there can be a loing wait.
Baggage claim can be faster.
Date
30.09.2015
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Hansel Van Boxstael
4
This is my home airport. Although it might not be one of the busiest airports of the world, it certainly offers quite a lot of (food)shops and there's an observation level in one of the terminals from where you can observe the aircraft.
Date
25.06.2012
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Janis Eiduks
4
Information abaout exact check-in/baggage drop-off desk shall be given in advance. Otherwise people are crowding somwhere here making difficult passing-by and finally the line is chaotic.
Date
09.11.2018
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paisak
4
Good, but the train costs 7,8 ? :(
Date
04.03.2013
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Joe Worthington
4
Big airport and a little confusing, not well signed. But nice and clean.
Date
07.03.2011
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Adam
3.8
Great airport. Modern and easy to navigate through.
Date
08.12.2012
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Hans-Peter Dahlmanns
3.7
very long ways... Lounge also for FTL
Date
15.01.2014
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DIESEL
3.7
Un aeroport agreable et moderne. Nombreux magasins, cafes et prises courant. Un de mes preferes.
Date
08.08.2019
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Mappero
3.7
Traffic on the way to the airport from north direction is a pain. Trains Antwerp to BRU airport are often late or cancel.
But the airport itself it is clean and spacious. Little to less signs of directions...
Date
21.03.2015
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TuukkaV
3.7
The security check at the Schengen border control was very slow and only one line was in use even though there were long queues! Quite unorganized action!
Date
30.05.2019
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Rossi
3.7
no free Wifi, quite busy, expensive
Date
08.06.2013
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Vincent
3.7
Nice, modern and relatively clean airport (I have yet to encounter non-sticky bathroom floors in any arrival area unless they cleaned it minutes earlier).

Downsides are the long walk to Terminal A and T and the rather long queues at security.

Unlike some reviewers said there is a decent choice of food ranging from fastfood (Quick, Belgian Burger King equivalent) to some more refined food. Decent for airport food but nothing special. Definitely better than Charleroi airport though (which also has no Burger King mr. Shemeek, there isn't a single Burger King in Belgium as of 2014 but as said earlier, Brussels Airport has at least two Quick's which are similar).

Nice selection of shops especially if you like food and drinks as souvenirs. WiFi is only available after a tedious registration unless you're a customer of a specific broadband provider but fixed internet outlets are offered.

Baggage claim takes a long time but this is largely compensated by the long walk there. There are many carrousels available so it's not too crowded. Only one exit is a small downside however.

Transport from/too the airport is very good with a bus and train station in the airport and a good taxi service. Car traffic, as always in Belgium, is slow due to congestion.
Date
29.12.2014
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xavier saint-luc
3.7
Nice and not to busy airport. Very good duty free
Date
04.06.2013
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Mihailo ??? Ste
3.7
Huge airport, no wifi, getting to is quite expencive. Food and beverages are pricey too. It's relly clean and well organised, train station is located just under the airport which is a huge plus. Has all the characteristics of a major hub.
Date
04.04.2015
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Max
3.7
Good airport but the walk from the Check in Desks to a far gate in Pier A can take up to 30 minutes ...
There are a lot of trains to and from Brussels and Antwerp but ticket prices are too high.
Some lounged like Diamond Lounge are old and not up to standards
Date
30.03.2014
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The Flying Lithuanian
3.7
Feels nice and modern, easy to get around, some cafes around but i didn't explore much so i can't say anything else
Date
17.07.2012
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arronk93
3.7
Busy season at the time of writing so the queue to get to the passport check was long. On the way back after landing at around 22:45, all of the self-check passport gates were closed which is annoying and slows down the processing of arrivals. More often than not, these self-check machines are closed which is pretty disappointing. Otherwise, a normal, uneventful experience.
Date
13.07.2019
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martin hughes
3.5
I'm sure this is a great airport, but on the weekend of 31OCT, the place was absolutely heaving. Just about got through to the gate in time for the flight, despite arriving 2h + before the flight. No chance to use any facilities.
Date
05.11.2015
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James McAndrew-Smith
3.5
Large, clear, open spaces, broad travelators for rapid movement along the terminal. Limited, pricy, but good standard of food, and interesting personally-powered charging points for mobiles and computers. Good but expensive city connection.
Date
07.12.2013
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Thorkild
3.5
Brussels Airlines LOFT lounge completely full between 17:00 and 19:30. Many people ended up standing in the lounge. It is always this way in the late afternoon.
Date
11.10.2017
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xav
3.5
All shops and restaurants close at 8 or 9, vending machines only accept coins,
Wifi requires filling up a big form.

the terminal is a long tube - so gates are quite far from each other (but if you are lucky they are very close)
Date
22.06.2015
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