Reviews Singapore Airlines

Reviews Singapore Airlines

4.1 from 115 reviews
Customer ratings
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Overall rating
4.1
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vnathanael92
3.6
Flight was heavily delayed due to late arrival from previous flight from New York. Unfortunately had to miss the connecting SQ930 flight to Surabaya, Gratefully received a hotel voucher to prepare for the next connecting flight to SUB
Date
04.12.2019
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Chuck H. Ng
5
Not sure how airlines like Air NZ bagged the Airline of the Year 2020... In my opinion Singapore Airlines remains the BEST AIRLINE ever by a huge margin compared to its competitors - no one else even comes close let alone better it!
Date
01.12.2019
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vnathanael92
3.8
Flight was unexpectedly delayed due to technical aircraft issue. Did not get any ice cream during this flight, and the meal portion is just average, nothing special
Date
27.11.2019
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linlianghung
4.4
Very good WiFi and connect system from your personal mobile phone with Singapore airline App to front screen.
Date
24.11.2019
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Flyhigh76
3.8
Great cabin crews. Sometimes you got some cranky cabin crews on board even on SIA but none for this flight
Date
13.11.2019
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clee722
4.4
SQ's new generation of A380s with Suites and Business Class occupying upper deck, PE and EY on the main deck. I like the fact PE is right behind the cockpit! Great product! Would love to fly on this plane again!
Date
30.10.2019
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Nolan Tianco
4.2
Excellent cabin crew (LS Bootsirin, FSS Pei Jun and Ruth), very friendly, attentive, helpful. Truly embodies the iconic Singapore Girl whose well known for hospitality and service in the airline industry. Flight exceeded my expectations, top 5 flights for me of all time.
Date
24.10.2019
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resdaile
4.8
Best airline in the sky by a long way. Best seat for Economy in their newer A380s. Personalised IFE for Kris members is great.
Date
07.10.2019
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NoddiZeSkarszewa
4.6
Wi-Fi costs too much, food is amazing like flight crew, entertau=inment, etc. Best airline in the world in my opinion.
Date
02.10.2019
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RoamingGeek
4.2
The most attentive crew I have ever flown with. Their Premium economy and rivals some carriers business class products. I had an issue with my inflight entertainment being laggy and desynching audio and video when playing movies which made them unwatchable.
Date
10.09.2019
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timlee90
4
Service levels seemed to have dropped a bit. Food wasn't hot and ice cream was starting to melt!
Date
26.08.2019
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Simon
4.4
Best first class in the world. Been flying a lot +350 flights last 2 years and this was the best flight ever!
Date
25.08.2019
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joshualuk
4.4
Great afternoon flight with Singapore Airlines towards Singapore.

It was not a fully loaded flight so I got plenty of room to get myself comfort. I was sitting in 43K so in the front part of economy class. So good to depart as quick as possible as I hope to explore the Jewel Changi Airport as soon as possible.

The boarding gate was in Gate 6 (specialized for Singapore Airlines as the KrisLounge was in nearby). The gate isn't too far from the security, with an uneventful boarding process.

For meals selection, chicken or beef meals could choose. I've choose the beef with mash potato which was pretty nice.

Service was great, especially for the hot towels.
Date
18.08.2019
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Vincent OR
4.2
Fantastic flight, great service and great seats.

Singapore Airlines has the best economy class of any airline I?ve ever flown with. Huge screen with many movies and series to chose between.

Flight attendants were friendly and helpful and the in flight meal was quite good for being economy class. Definitely an airline I?m flying with again. 5/5
Date
26.07.2019
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timlee90
2.8
Was unable to visit the flight deck after docking. Unsure if this is new SQ policy as reason cited was security concerns.
Date
11.06.2019
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mrsyeltzin
4.8
WiFi is still a weak point on SQ, but unless you absolutely have to remain connected, it's an acceptable tradeoff. Everything else is amazing.
Date
27.04.2019
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Oh Jia Jun
4.2
The flight was generally okay, the food provided was good and service by the flight crew was attentive. It would be great if SQ could increase their offering of IFE, as old movies / TV series seems to fall off KrisWorld a few months after they become available.
Date
30.03.2019
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miinmiin
4.4
Nice airline , just the crew chating loudly during disembark, that hour most of the guest is sleeping due to mid night fligh
Date
25.03.2019
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VivekRaghunathan
4.8
Always a pleasure to fly by SIA. The cabin crew is one of the best and so is their service both on and above the ground.
Date
24.03.2019
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DadfromHazo
5
Flying Singapore Airlines is always a pleasure, the B777 Business Class section of the aircraft is fantastic and very modern. Lay-flat beds are comfortable and the entire crew are very professional, just what you expect.
Date
13.03.2019
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Alex_Bransby
4.6
The best airline, tied perhaps with Emirates, but the top of the airlines, staff amazing, they take friendliness and professionalism to the next level, food is incredible, and service is second to none. Bringing drink refills even when not asked form, just shows how they can make a difference and really make you feel like you're a valued customer...
Date
09.01.2019
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kpbarbee
2
Always have trouble with their seats not working and an unhelpful cabin crew that have more 'attitude' than a helpful service orientation. I find Singapore Airlines' famous reputation to be all fluff and no substance.
Date
31.12.2018
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Daniel T
4.2
Best Service on board, super friendly staff. Everything is very efficient. We love to fly the long haul flights with Singapore Airlines.
Date
24.11.2018
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Djwplane
4.2
Top class service from the Singapore Airlines crew. Nice meal and relaxing flight. Crew always with a smile when serving me. Ecomony seats ok since no-one in the third seat so my partner and I had a space between us.
Date
27.10.2018
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Djwplane
4.4
Very friendly staff always smiling and happy to help with any request you have. Good food and drinks.
Date
27.10.2018
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Richard
3.2
The food between Singapore and Auckland and in the return direction was of quite a low standard, even for economy.
Date
26.10.2018
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Djwplane
3.8
Delayed by ATC for 30 minutes due to congestion. Finally pushed back only for the APU to fail and we needed to return to the gate. Sat in plane with no air conditioning, no entertainment system and one glass of water for 2.5 hours. Captain kept us updated with progress of repairs and the engineers to their credit managed to fix the problem. The delay caused us to arrive in Haneda just on midnight. To Singapore Airlines credit they did provide a taxi voucher for ?10,000 for each passenger to get us to our final destination. That is why I gave them a four star rating.
Date
13.10.2018
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Mark Fergusson
4.4
I had seat 52H to me was good. Good leg room, I'm 1.69cm. My secret I used a memory foam cushion to seat on, made the trip even nicer. No bum or back ach. Food was good, service was excellent. The 12 hour trip went quick.
Date
07.10.2018
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Noor GHDR
2.2
For this Flight SQ306, I get a very old A380 which was not refurbish for a while. I prefer flying with SQ B777
Date
12.08.2018
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JourneyingwithJosiah
4.4
Flight from Bangkok to Singapore was great! Boarding was so smooth and extremely easy, the crew were really nice and services onboard were average but fine for the flight! IFE was above average and but I didn't check about wifi.
Date
07.08.2018
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PiRad108
3.6
A quiet flight this trip with only 3/4 full cabin so plenty of room. The plane was clean and the service was quick.
Date
03.06.2018
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DOMINIKZ
3
My first ever flight with Singapore Airlines. Unfortunately dissapointment. Newest Dreamliner fitted with newest business class seat. This seat is cramped and uncomfortable. Only inflight entertainment was great. All the rest was at maximum just average. Boarding was a mess - only one jet bridge for all class service passengers. Food below expectations. Some of flight crew were very friendly and professional. The rest was rather bored with their work.
Will use again only when schedule and price will be good.
Date
24.05.2018
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Henrik Hansten
3.6
My experience with SIA was ok, but nothing special. I flew on their Boeing 787-10 from KUL-SIN. The whole type is brand new. However, the plane already showed wear and tear. The seats where a bit narrow and the legroom was cramped and tight, even on a flight that was just 1 hour long. The only thing that was served on the flight only juice and water was served, not even peanuts. All in all, Singapore Airlines is a good carrier and my experience was good, but they are not the best by far.
Date
20.05.2018
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XPinger
4.4
This airframe has obviously not long since been through an internal refurb with the latest SQ IFE which was very good. Everything else was to the usual high SQ standard although the hot meals were not very hot!
Date
13.05.2018
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XPinger
4.4
the IFE needs upgrading but otherwise the service, meals and general ambience was great. The staff are attentive and you feel 'well looked after'
Date
12.05.2018
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Phillip Szigeti
4.2
SIA doesn?t have a SA Gold priority Boarding, which is kind of sad.

Nevertheless it?s always a pleasure to fly with SIA
Date
10.05.2018
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PiRad108
4.6
I have not flown Singpore Airlines for over 20 years they were good then and they remain good. For a short economy hop, everything was excellent. The only possible gripe no headphones are provided on the flight we were on.
Date
04.05.2018
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XPinger
3.6
Rightly rated the best, this crew upheld all that is good about flying SQ. The IFE is starting to show its age and needs to be updated but that is probably true across the SQ fleet
Date
08.04.2018
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Jeremy Betteridge
3.8
In decline - cleanliness, attentiveness and food are all significantly less good over the last few years.
Date
10.03.2018
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Aadam Kakakhel
4.2
Great airline. Top notch hospitality, great in-flight entertainment and virtually no crowds on the way to the plane. They even gave out ice cream!
One more thing is those safety videos that are boring to watch. Singapore Airlines makes it bearable with Singapore highlights mixed in with demonstrations.
Date
18.02.2018
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Phil Latham
4.4
This A380 is showing signs of age. One bathroom broken within first 45 mins and just tired.

Food out of Singapore much better than out of Brisbane. Fast boarding and deplaning which is always great.

Good and friendly service as expected. IFE didnt sit well with me, really struggled to find something i wanted to watch / listen to.
Date
05.02.2018
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simon_w
3.4
Plane was an hour late arriving, there's no wifi onboard and exit row seats don't have power points or USB sockets.
Date
26.01.2018
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INDIEFLYER
4.6
MY SECOND TRIP WITH SINGAPORE AIRLINES BUT THIS TIME I CHOOSE PREMIUM ECONOMY TO TRAVEL,SEATS ARE GOOD,FOOD IS GOOD AND ALL CREW IS VERY HELPFUL AND THIRD TIME BOARDED THE A380 TO DELHI,NONSTOP,WOW.
Date
11.01.2018
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Christian Stefes
4.4
The flight attendances have been very attentive and friendly. Felt really pampered.
SQ has one of the best entertainement systems with a large selection. Food, drinks and seat very nice.
Date
19.11.2017
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Jeremy Betteridge
2.2
SIA seem to be over the hill in that they don't much care for economy passengers. There was a row of bassinets not being used, and we sat in the row behind with an 18 month old - not good. The level of care has declined in the last 5 years.
Date
03.08.2017
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SBansal
5
Singapore airlines continues to amaze me with their amazing customer service and the inflight meals are to dir for. They level of creativity and the quality of food is just amazing. Love it.
Date
17.07.2017
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Jem
4.8
Surpassed all expectations. Most comfortable economy I have ever flown, great service and good food.
Date
06.07.2017
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Vincent OR
4.4
By far the best airline I've ever been on. The crew were friendly, entertainment was good, food was tasty. I would definitely fly with them again.
Date
03.06.2017
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Vincent OR
4.6
Flew economy class on the Airbus A380 from Singapore to Sydney. One of the best flight experiences I've ever had. Staff were welcoming and friendly, there were many movies and series' to watch in many different languages, food was tasty. Everything was just great!
Date
03.06.2017
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Vincent OR
4
I flew Singapore - Copenhagen on a Boeing 777-200ER back in January, and I have to say, compared to my other flights with Singapore Airlines, this one was a bit on the bad side. Interior of the plane was old and I couldn't lower my seat as it was jammed. All my other flights with Singapore Airlines have been fantastic though so I would definitely still recommend them.
Date
03.06.2017
Seat comfort
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