Name: Malaysia Airlines
Rating: 3.2

PhilTaylor

1.4

Very Poor Airline with old basic aircraft and crappy service, but it works to get me my Oneworld Miles

Date: 13.01.2019

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PhilTaylor

3.2

Poor Airline, always delays and rescheduling, old basic aircraft no entertainment even in Business Class

Date: 13.01.2019

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Joschua

3

Overall, a good flight experience, but the terribly uncomfortable and tiny seats definitely didn't make the journey too enjoyable.

Date: 30.09.2018

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Muhammed Hamza Arslan

1.2

Sucks to have a service of half an hour domestic in actually international flight.. The IFE system of MH is actually is by far worse than any other airlines, Malindo Air's IFE is sky higher than this..

Date: 22.08.2018

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Eric

1.8

Business Class. Special Meal not loaded despite mentioned on boarding pass. Then 2 meal choices, after choosing one, get reply later that they cannot serve since only 1 tray of it was loaded and given to another passenger. Seats dirty with stains in the fabric. Dusty overhead monitors.

Date: 21.06.2018

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Mahbubul Alam

3.6

It was very embarrassing that Staffs are checking the Cabin Bag weight just before boarding and charging extreme for the extra weight while we have no other options.Seems they are doing it intentionally. because I have no check in baggage, so if they tell me while checking-in , that time I can easily drop my baggage in cargo. Its very unprofessional attitude from an airline like MAS.

Date: 27.02.2018

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Rei_n_Sean

3.8

KUL transfer allows enough time to sleep on both ways. Lack of choice in schedule is the weak point. Cathay lacks in comfort when KIX-HKG is overnight, though it covers this by multiple schedule selection.

Date: 25.02.2018

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KanHash

3.8

Between Bangkok and Jakarta route, supply cheapest business class fare.. But aircraft is small rather than other airlines...

Date: 27.01.2018

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BE

1.4

Originally booked in First Class section (the sole purpose of this trip). Last min cabin closed due to 'low loading' and 'too many complaints about unfairness' so that been moved to the back!
Horrible arrangement and feel like been cheated!!!
Definitely no more MH for me!

Date: 23.09.2017

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Dr Igor

4.4

Due to major traffic accident on the way to airport, I was late for check in just a few minutes, but MAS staff told check in is closed... In-flight menus without variety. Food was ordinary.

Date: 15.08.2017

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HAMIDREZA

3.8

Fresh aircraft and good service. In cotrast no sense of punctuality for two flights I was on the same day. 45 minutes flights departed almost 30 minutes late.

Date: 15.07.2017

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tamizits

3

Deplaning using stairs instead of aerogate. No WiFi service onboard since its a short domestic flight, and for In-Flight services, packet of Salted Peanuts and Orange Juice was served. However, the Orange Juice tasted terrible (hopefully they could change it with other brand in the future)

Date: 24.05.2017

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Henrik Hansten

2

I flew on Malaysia Airlines from KUL to SIN. First the flight was a 1h+ late and NO reason given. Then the boarding announcement was given. But nobody got to go through security (at the gate) until 30min later. People came running to the gate, but where quickly told that 'we are not boarding jet.' After all we get on the plane and I get to my seat. I find that the seat console is dirty and greasy. I started to watch a episode of The Big Bang Theory (30min) which I was able to finish before the take off. The IFE system was quite unresponsive and the content was good but old. The flight attendants almost never smiled, but where effective. Then it was time to land. The flight landed 1h and 45 min late. On overall the flight was below avarage.

Date: 16.04.2017

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Alastair

1.8

I'm sure when everything goes to plan MAS is just fine. My experience of first checking in using the MAS phone app (online check-in, same thing) thinking my seat allocation was good to go but I was wrong. Thankfully I got to the airport with a good two hours to spare. MAS check-in ckerk was clueless about what was going on with the flight. An apparant aircraft change (still an A380 but somehow a different seat configuration. Not really convinced MAS would have a fleet of 6 x A380's and have different configs. That's what I was told was the issue). Consequently the seats I thought I had were no longer available and me being at the check-in two and a half hours before departure, firts at bag drop, could only give me a centre cabin seat. That's all that was left. That's not a big deal, someone has to sit there. The thing was that there was just no information forthcoming. This continued at the gate which was another joke. Got rejected at the gate for 'further checks' whatever that is. Waited in line over 30 mins, until after departure time for MAS to do something that took all of 30 seconds. No explanation even when I asked.

The in-flight catering service on MAS is terrible. Let's be fair, the flight ticket was not expensive but that's hardly the point. Had I known I would have brought my own for the 14 hour flight.

Don't get me wrong. I fly a lot and these days with LCC's I don't expect much but come on MAS, get organised.

Date: 24.02.2017

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Kjell Framvik

2.4

Very modern aircraft, with in-seat screen. Most people did'nt use that on this short trip from KLIA to SIN.
But it was TOO HOT onboard!!!

Date: 02.11.2016

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Oliver Corso

4.6

Flew A330 economy KIX-KUL (refurbished plane), Seat 9K, in the minicabin behind business. Would recommend sitting in this cabin as there are only two rows and it feels very private. As the minicabin used to be part of the business cabin before refurb Malaysian haven't changed things in the cabin that used to be part of business such as mood lighting and a business class lavatory. The cabin was clean and looked new and the seats were very comfy. IFE had a good interface but not the largest selection. I had the bulkhead in row 1 and had plenty of space to spread out. Other seats looked fairly spacious.Crew were pretty friendly and frequently walked through the cabin. Food was very good. Lunch was a big meal consisting of Chicken with tomato sauce and potatoes aswell as a salad and some cold noodles. Pre landing snack was some cookies, a muffin and some ice cream. People worry about their two incidents and are cautious when flying Malaysian but I feel that they are stil a world class airline. I can't wait to fly them again!

! The seats in the second row are missing Windows so if that bothers you choose another seat!

Date: 27.08.2016

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Richard Collard

1.6

Appalling Customer service at KL whilst trying to pay for an upgrade to Business and the rudest Gate Agent imaginable at G4 for MH780 to BKK on 12th June.
I would have thought that an airline in dire financial straits as MH would welcome passengers wishing to pay for upgrades - useless and a poor experience ofa One World partner

Date: 13.06.2016

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Richard Collard

4

Courteous, attentive and engaging staff in Business Class on MH194 KUL-BOM ensured that a mundane flight as part of a 2 week business trip became a pleasant experience

Date: 08.06.2016

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Sam Crossley

2.4

Having travelled on a similar route earlier in the year with a different airline, I suppose I may have been looking to make comparisons. However, there were some aspects of MH that needed improvement. specifically the cabin crew's attitude and simply just a lack of a 'happy smiling face'. This is something a frequent traveller like myself appreciates when being sat on a flight for close to 13hrs. Furthermore, the general cabin cleanliness onboard the A380 was also rather poor, the toilets didn't appear to have been cleaned by LHR ground staff following the arrival of the inbound flight. Overall, the flight offered a pleasant experience as it was my first time on the A380- but I feel little things need to be improved in order for this journey to reach 5*.

Date: 07.06.2016

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Ian Neale

2

Lousy seat (no window, cramped, hot). Late departure. No soda water. Poor food. No ground staff upon arrival.

Date: 06.06.2016

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Jurgen

1.8

Inadequate business class for a 4 hour flight. Don't expect a modern plane. Crew performs really well, but they know this plane is not right.

Date: 27.05.2016

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Avineesh Suppiah

2

Unlike usual, my flight with Malaysia Airlines this time was very bad. Booking the tickets and seats to Malaysia had me difficult in the first place but Check in had been rather smooth. However, Cabin Crew were not polite and did not speak to any of the passengers like they used to. The usually smiley, lively crew where very quiet and looked annoyed. Food was horrendous, our lunch of Chicken Tikka was small and gave many people food poisoning and our unusual breakfast of beef meatballs was the only choice. As I and a percentage of the passengers were Hindu, we could not eat this. The in flight entertainment was also disappointing and had gone down in standard since I had flown just 11 months earlier. In fact everything had gone down. As well as the cleaning since the aircraft was very messy. And due to cost cutting (the cause of all of the problems) there was no WiFi

Date: 21.12.2015

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Kenny K

1.6

Aircraft is dirty and one toilet didn't worked. Another toilet was flooding by the end of the flight.

Date: 30.11.2015

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Quo-Wei Zhang

4.4

Need to visit East Malaysia? MH is still the airline of choice when crossing the South China Sea. J seats are the typical regional recliner types but more than comfortable enough for a KUL-KCH flight of 1h 40m.

Date: 11.09.2015

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Serge E. Grynkewich

4

Surprisingly,for a B737 flight, business class was really good. Friendly crew, decent service, clean aircraft and a rather good in flight meal. Surprisingly, for a small aircraft, they had a decent in flight entertainment system.
All in all, a very good flight in business class.

Date: 01.06.2015

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Hafiz Bam

4

Despite the recent twin tragedies plaguing the airline, the cabin crew on all my flights were friendly and cheerful, and definitely felt more natural in their interactions with passengers as compared to rival SQ. Catering was excellent. Portions were of reasonable size and there was nothing that seemed inedible. In-flight entertainment contained many options in all categories, though the series of advertisements before each show can get annoying. Widebody A333s with the latest product was excellent and comfortable enough for a longhaul. The latest B738s had better leather seats but legroom was slightly less, though not necessarily much of an issue on the short haul regional flights they operate on.

Date: 02.12.2014

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SiauHwa Tew

4.6

The crew are very lovely and service is good.

Date: 06.02.2014

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Andre

3.6

Crew were good, if a little disconnected. Food was ok.

Date: 12.01.2014

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fai

4.6

Great services and cabin crews

Date: 10.01.2014

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SOmar

1.8

Rude flight attendent. Too warm inside the aircraft.

Date: 27.12.2013

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Sachintha Jinadasa

2

Managed to get me there is one piece, albeit very uncomfortably. Poor food service and choice, and extremely small legroom.

You can find better legroom in Sri Lankan Leyland buses.

Date: 04.08.2013

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Adrian Gott

1.6

Awful food gave me food poisioning - does not even deserve a star

Date: 03.08.2013

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Claire Disney

4.4

Great service, friendly helpful and timely, they were really helpful when I needed to change flight

Date: 12.07.2013

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Luis de Botton

3.8

Very comfortable airplanes with outstanding legroom and large screens on seats. Yet both planes were late

Date: 01.07.2013

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allison so

4.6

Check-in counter were not friendly

Date: 18.06.2013

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mobileotto

3.8

Excellen service and good food.

Date: 09.05.2013

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Kevin Oscar Boerma

4.2

Likes to keep old aircraft, does not retrofit them. But you can't complain to an airline that is having economic troubles. Avoid their old-livery planes at all times, like their Boeing 777-200 ER series.

Date: 27.11.2012

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Melanie Eikelmann

2.6

Infotainment was broken
Service was poor

Date: 25.11.2012

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diogojg

4.4

Malaysia Airlines was recently considered the 10th best airline in the world, the service during the flight was absolutely Amazing.. The flight delayed and we couldn't leave after 00:00 due to heathrow's policy, they payed us the stay and we left

Date: 14.08.2012

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Ade

3.2

Everything you`de expect from an Asian airline, efficient and polite FA`s

Date: 28.07.2012

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GIS Malaysia

3.4

MH just bought an A380...WOW... next time to London.....

Date: 01.07.2012

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Aiman Zubir

4.4

This was before MAS refurbished their aircrafts, quite disappointed.

Date: 09.06.2012

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akhir achmed

4.8

in progress of phasing out old 734

Date: 31.03.2012

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Christian Krummel

3.8

Great service and very comfortable seats in the Business class. Delicious food and a variety of brand new movies are available. For an acceptable price

Date: 05.02.2012

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Lucie Barber

4.2

the best dress crew ever, so beautiful! but I can not imagine them in case of emergency...the skirts are body hugging, maybe they have some superman tricks...

Date: 04.01.2012

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Oliver

4.2

Brilliant service and food, but planes are getting old and entertainment system failed for 3 hours.

Date: 02.01.2012

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Shiehafiel Fieqri

4.4

back in 2007, the FA's were really awesome. excellent food on board.they gave me bunch of packets of nut while disembark.nice memory.

Date: 30.12.2011

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fai

4.6

Superstar Airlines.. Nice cabin and I went to MH's Golden Lounge in PEN and KUL.. was superb!

Date: 22.09.2011

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Pawel Wujec

2.4

Old plane, last row, non reclining seats, malfunctioning toilet. Average food

Date: 10.07.2011

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Robert Lachowitz

1.8

During the flight some small parts fell down from the baggage-compartments. First time I watched an in-flight-disintegration of an aircraft.

Date: 23.04.2011

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Reviews Malaysia Airlines