Reviews Virgin Atlantic

Reviews Virgin Atlantic

3.4 from 55 reviews
Customer ratings
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Overall rating
3.4
Sort by
Rating
Paul Lawes
5
Food not great and not what was on the menu. Everything else was excellent
Date
12.01.2014
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Andrew peter gleave
4.8
really good the on board entertainment was outstanding. the food was nice - but price lets it down!
Date
28.10.2012
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Scott Richards
4.8
Great service in premium economy.
Date
03.06.2013
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Darren
4.6
Very nice flight to the US onboard Boeing 747-400. Flew top deck out and lower deck coming back.

Lovely smooth 10 hour flight.

Entertainment was really good with the VERA in flight system. On demand movies and music + flight tracker.

Food was nice and free drinks too.

Would not hesitate to fly with Virgin again.
Date
24.11.2014
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Billy
4.6
Using airmiles to upgrade to Upper Class - one of the best things ever!

Drive-in Check-in, Clubhouse lounge and a lie flat bed in the air!
Date
24.06.2016
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Mbiga Johan
4.6
The best way to go to Shanghai i reckon. The flight attendnats were young, smiling. Really peaceful, and i enjoyed the entertainment!!
Date
04.02.2013
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Toby Jeffery
4.6
Great service, amazing food and suitable entertainment.
Date
12.01.2011
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Tommy McCreight
4.6
Amazing service! was kept well fed and watered by lovely and friendly crew... pilot handled the flight well and kept it comfy!
Date
18.07.2016
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Zoltan Magyarics
4.4
Virgin Atlantic offered great service, but their A340-600s seem to be quite tired and old. It's a pity for this otherwise nice aircraft, but the interior is dated and the entertainment system is simply a museum.
Date
03.10.2016
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Kevin Mace
4.4
Operated by JET Airways - brilliant airline
Date
25.11.2011
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Sulak Soysa
4.4
Great service, good food, great cabin/ambience
Date
05.05.2012
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
James Day
4.4
good airline but horrible breakfast
Date
13.11.2010
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Matthew Smith
4.4
Best transatlantic airline in economy class at least. The food was far better than what i ate in the airport
Date
26.07.2013
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
AJ
4.4
Amazing airline. Overall excellent flying experience. Lounge facilities were at par excellence and staff has was very gentle and more customer service oriented. Good Aircraft. Keep up good work Mr. Branson.
Date
21.04.2014
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Joseph Kowbel
4.4
Absoutely loved every minute of my journey and holiday with Virgin. The v-room at is so amazing and cheap, it is way to start your holiday of in style for sure. Premium economy is great value for money and worth it for sure.
Date
18.02.2014
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Mark
4.2
Were better when they first started, could do with new aircraft soon :-) entertainment system seems to play up every time I fly with them :-(
Date
09.06.2011
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Parks
4.2
Very friendly, helpful crew and great experience on Boeing 787 - always feel fresher getting off a 787 compared to other aircraft - must be the cabin humidity. IFE had extensive range of movies and food was good.
Date
10.03.2017
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
William Edwin Godfre
4.2
Service seemed adequate, a little too few cups of tea
Date
16.03.2011
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Lawrence Robson
4.2
sadly the service has stayed in the 90s where as a lot of other carriers have moved forward. However the new 330 aircraft are fantastic (but cramped) and the staff are the best i have ever known! food is very good too!
Date
27.10.2011
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Dillon Xerri
4.2
I've been flying with Virgin Atlantic since I was 8 years old
Date
09.07.2013
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Bradley Everied
4.2
Excellent service from Virgin Atlantic Little Red team. I was greeted with a pleasant welcome from the two 'Ladies in Red' at the front of the airplane.

Prompt and efficient on the short flight to London Heathrow, the Bacon Roll was excellent, closely followed by a generous helping of coffee or tea.

Customer Service was second to none, as always the Virgin flare was present on the flight to make it that little more special.
Date
11.04.2014
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Gabriel
4.2
Couldn't fault the service, very helpful service.
Date
11.12.2013
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Michael Doherty
4.2
Brilliant Service clean planes and just a brilliant Airline.
Date
29.10.2011
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Dan Costello
4
Menu was vague, not all components of meal were listed on the menu, so I couldn't eat my meal. plane rather old, very cramped seats, good recline when no one in back of you, otherwise you feel rude. fa's practically threw food at you, rusing to get their dinner service done. depending on plane, and seating area, economy passengers can get off before upper class passengers, like on a 747 aircraft
Date
27.09.2015
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Claire Disney
4
I really like these guys, staff went above and beyond with service, and even when I was in economy I was really comfy, the premium economy flight was even better
Date
12.07.2013
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
David Blankley
4
Great cabin crew, just what you need on the 11 plus hour flight
Date
03.08.2011
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Darryl Park
4
Good service, polite and helpful staff
Date
15.12.2011
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Chris Allaway
3.8
Usually food is very good but main course on board was not cooked. Pasta was hard. I asked for another. Same again. Crew agreed it did not even look right. Said it must be down to it not being cooked properly by caterers.
Date
28.06.2012
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Alberto Ortega
3.6
They have to sort out the toilets next to the aisle seats. It is very noisy on a transatlantic flight.
Date
18.06.2016
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
longhaul
3.6
SFO to LHR, left 3 mins late, arrived 30 mins early even after stacked - some turbulence, but great service
Date
16.01.2012
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
John Allcock
3.6
Had a row with cabin crew about not putting my window blind down
Date
26.06.2011
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Clive Williams
3.6
Cabin crew were helpful and busy throughout the flight..
Date
11.07.2011
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Robert Heywood
3.4
Nowhere near as good as they make out. In flight entertainment system not working, average service
Date
28.01.2013
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
PTM
3.2
Virgin has a lot of problems. I fly 250,000/yr in business. Virgin business class seat and cabin is pretty bad. The seats are narrow (I'm 5'6') and slant away from the window. Seats controls and entertainment controls are hard to access and not completely intuitive to use. Because seats slant, feet are whacked when people walk by. One person was so tall that his feet stuck into the aisle. Most people walked around to the front of the cabin to get to the bathroom. Can't see out the window, might as well close them up. Very hard to reach around the seat backs to close window or take photos. Food is great, flight crew service is ok. Having a bar in the cabin is not interesting to me, save the space and redesign the cabin. I flew Premium Economy on Virgin, I think it is better value for money than business.
Date
07.05.2016
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
suneel manroy
3.2
poor/lack of service not enough drinks and no responce when i pressed the call button never again
Date
09.03.2012
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Sean Lucas
3.2
Not the best of Virgin flights even in Upper Class, delayed boarding because of an over-hot plane and lack of AC functionality but we could have been informed much sooner rather than after sitting by the gate for an hour. Not impressed with the new UC seat or layout, feels tighter than the old one and don't like the glass dividers. Seat reclining is a bit of a farce which now involves a member of the crew crawling under the seat to flip it into a bed.
Date
30.04.2014
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Dave
3.2
Delayed 24 hrs due to technical fault. Virgin staff fell apart and could not cope
Date
12.01.2011
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Georg Stahl
3
the best way to fly from New York to London = daytime flight
Date
06.08.2012
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Mark Sear
3
Terrible I'm afraid. The aircraft Jersey Girl must have been 30 years old. Useless seats. In flight didnt work properly. Noisy.
Date
27.05.2012
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
PTM
2.8
Virgin lounge is the best, Virgin Upper Class is easily the worst. Seats are narrow (I'm small), face on a slant, feet stick into the aisle. Awkard placement of seat and video controls and screen. Food and drinks are great, crew and service are good but not great.
Date
07.05.2016
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
PTM
2.8
I've already commented that the Virgin business class seats are narrow, awkward location of entertainment and seat controls, windows are not meant for easy viewing, feet stick into aisle. Worst business class seat. Fly Premium Economy!
Date
07.05.2016
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
suneel manroy
2.6
Terrible inflight service not recommended
Date
12.04.2013
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Alberto Ortega
2.4
The service was good but I have to say that the legroom was abysmal. They mixed our boarding passes. Extra legroom seats seem to be normal legroom seats on other airlines. Lady at check in said me and partner would sit together and that she might upgrade us only to move us again at the gate. Food was good and crew was good. Equipment
Date
11.06.2016
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
suneel manroy
2.4
Good entertainment, food could be improved along with presentation of the food
Date
01.11.2013
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Morgan Dye
2
I'm actually certain the Virgin Atlantic are a far better airline than my one experience with them. Sadly though on both flights my TV screen failed to work for the entire journey. On the return leg to London, the staff were pretty rude as well.
Date
24.07.2011
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
PTM
2
I am critical of Virgin Upper Class, should be retitled, Virgin Worst Class. What not to like? Not enough to make me fly BA from Boston to London. Seat and seating are major downers.
Date
07.05.2016
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Lindsay Scott
1.8
Great airline the service and food was fantastic.
Date
13.12.2011
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
C N
1.8
A good cheap airline (minus the plane food, BLAHH) when everything goes right but poor service when something goes wrong.
Date
02.10.2011
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
BOB SYMES
1.6
Not as good as they think they are , good but not that good . Reputations can also fade , and VA is not special any more . BUT STILL GOOD .
Date
02.04.2012
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
RyanLewis-Mccreadie
1.6
fab hoilday in orlando and on to new york
Date
19.05.2011
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
FAQ

No questions

Get an answer from our members