Home Airlines SAS Reviews
Customer ratings
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Overall rating
3.6
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Rating
KenRob
4.4
First time on SAS Plus, seat 1F bulkhead with a little more knee room. Light meal served which as very nice and filling. Pity water heater was not working so not hot beverages could be served
Date
10.01.2020
Seat comfort
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NiklasAhlstrom
3.6
Super friendly crew, the WiFi lost coverage sometimes but for most part it was up and running smoothly.
Date
14.11.2019
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Alex Serra
1.6
Horrible flight, Low-Cost Service for the full fare Price, packed and uncomfortable airplane, unfriendly Crew. Never again.
Date
05.11.2019
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NiklasAhlstrom
4
Friendly crew and good service. The IFE was good with decent selection of movies and music. The Wi-Fi could have been better.
Date
12.10.2019
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Marcoman179
1.6
Air Nostrum is the worst I?ve ever flown, no doubt. Old aircraft, old cabin. Seats are dirty, and spanish crew giving no information to pax. I hope SAS gets rid of this operator asap! Pilots taxied fast by rushing to the runway, no interest in the comfort of the pax. Same when we arrived in Gdansk. While in the air, abrupt manoeuvers when they banked the a/c. The way they handled the aircraft flying manually was frightening. As an EASA ATPL-student and pilot from the USA, I will easily admit I was afraid of flying for the first time in my life. We cancelled our homebound flight with SAS because of Air Nostrum, and ended up flying Norwegian back home.
Date
07.10.2019
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Marcoman179
3.6
Cityjet is a great operator for SAS. They do an outstanding job, just like they do at the main carrier. Their CRJ?s are up-to-date. New interior. Almost brand new aircraft.
Date
07.10.2019
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Aitor12
4
Is so professional and very friendly crew. Has a modern fleet of plane and it?s very clean.
The seats were very comfy.
Date
28.09.2019
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Steve Pickering
2.8
This flight was manned by Air Nostrum and they were Spanish. Did not speak Danish, which made communication difficult for some.
Date
05.09.2019
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CH Tang
3.4
A320neo seats are unbearable and awful. Very limited reclined, busy class seats same as economy seats, not even a blocked middle seat. Don't waste you money to fly SAS short haul business class, just a meal, more points and lounge access only.
Date
05.08.2019
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floppityflappity
4.2
Although the flight was delayed, SAS was extremely quick to pay the compensation (also very straightforward process). Experience on biard was also nice, with coffee and tea being served
Date
06.07.2019
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Btsel
5
Disse kan sakene sine. Fin flytur. De flyttet plus-klassen ett hakk frem slik at jeg kunne fa sitte med vindu, slik jeg onsket.
Date
26.06.2019
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Karthik Khosla
3
wifi was working before the fligth but did not connect during the flight. the food quantity was not great and did not tase good but the cheescake was good.
Date
26.06.2019
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Dettebrukernaveteribruk
4.6
SAS in general, I had no problems with. But on this flight with SE-RER, I was quite dissapointed. The inside of the plane(the seats mostly), were dirty and gross. The area I sat in smelled like alcohol, and the seats were sticky and the bag for puking were not emptied out.
Date
25.06.2019
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Hans_Bru
4.4
Very pleasant airline, especially their customer service is very good. Crews are very straightforward and no-nonsense. In-Flight entertainment ws pretty OK.
Date
23.04.2019
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Air Hamburg
4.2
This was a pretty awesome flight but the boarding became a little
chaotic due too the plane beeing a bit late but the service was absolutly fantastic!!
Date
13.04.2019
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OlivierRutgers
4
Early arrival, friendly crew. SAS Plus offered Pate as a mid morning snack, which was a little strange for me. But their bread is amazing.
Date
04.04.2019
Seat comfort
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Nok Aviation
1.6
This is my thrid time to choose SK. I don't judge the oldest A340. Everything are good except the FA provide the meal, my friend who don't eat beef. I know they have another choice but that FA told my friend go galley to take the meal by herself. I don't believe FA do that, right?
Date
20.02.2019
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Nurdin Mohamed
4.2
One of the best flights I have had with SAS where there was stellar service and extra good legroom as I was sitting in the emergency exit row
Date
03.02.2019
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Nurdin Mohamed
3.8
SAS offers you tea or coffee for free which is a nice touch if one is not buying onboard. The crew were also really good.
Date
03.02.2019
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Nurdin Mohamed
3.6
The flight was very good but in comparison with my previous flight with SAS a couple of hours earlier we were not offered refill of tea or coffe.
Date
03.02.2019
Seat comfort
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Loke
2.4
Flight crew was friendly and ok.
Food was below par, and there was no IFE.
No WiFi on this flight.
Date
30.12.2018
Seat comfort
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Loke
2.6
No IFE on this flight, due to the type of aircraft SAS operated on the flight.
Regular schedule 737s with SAS has no IFE.
Date
30.12.2018
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Radovan Krejci
1.8
Although eleigible for free use of wifi, I was not able to login. flight crew was not helpful at all. very slow and chaotic boarding.
Date
15.11.2018
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Andy320us
3.2
It was raining and the airplane was far away from the terminal and there was nothing to protect from the rain. No umbrellas were offered.
Date
15.11.2018
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Radovan Krejci
1.6
One hour delay. waiting for late arrivals to Oslo. 100 passengers had to wait one hour for another 20 - 30 to save costs to SAS, while SAS wasted 1 hour for 100 persons........nasty way of making profit
Date
15.11.2018
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HarryMartinson
4
It was my first experience with SAS. Actually I was surprised, flight was smooth, flight crew was really friendly but a little bit sleepy but that's okay!
Date
23.10.2018
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The Stig
1.8
SAS royally screwed up and screwed me off of my purchased business-class tickets during a cancellation they had caused, rebooking me to this flight and degrading my tickets. When requesting to remain on my business-class status, to solve the matter right away they refused. Both at counter, support-desk as well as in-flight.
Had to continue fighting compensation via emails later on, several times.
Date
16.10.2018
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ErikBuiten
4.2
Comfortable and spacious planes, nice crew, often on time, Food service is great and the free coffee is delicious. Recommended.
Date
06.10.2018
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Herman Johan
4.2
Flew 2 flights at one day (TOS-TRD-OSL). The first airplane was great, new interior (guess upgraded in 2016-2017) and friendly crew as always. The other flight, older interior (guessing early 2000s style), but still comfortable. The crew was very friendly on both flights. A common, expensive meny, like most airlines. In the new interiors, you can pay NOK 50 for WiFi, or get it free in SAS Plus or Eurobonus Gold and Dimond. I didn't get to test it, but overall two great flights with SAS.
Date
19.07.2018
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Ulf Berg
4.2
One reliable carrier. Boarding OK or for SFO Excellent. Deplaining a bit slow sinve only one exit is used. WiFi worked excellent on westbound flight and not at all on eastbound. Flightcrew efficient and friendly. Almost never a no for answer.
Date
03.07.2018
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Jamie_shepherd
4.4
Boarding a bit late sometimes.

Flight crew at the gate especially sometimes cannot help you with the inquiries. In flight service/entertainment ok and no wifi on SVG-OSLO flight.
Date
25.03.2018
Seat comfort
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Cabin Staff service
Value for money
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jens
1.6
Dark and gloomy cabin decor
Great seat
WIFI: hit and miss
Food: Bring your own - the stuff they serve is bad and in very small portions even for airline food
Crew: did they bother being onboard?
Drink: no name brands - no internatonal brands
Date
20.03.2018
Seat comfort
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Cabin Staff service
Value for money
Food & Beverages
Erik Looijen Axelsen
1.8
Flew on a Go ticket, and service was almost non existing.The food and beverage service was not what you'd expect for a 8 hour flight.
Date
04.03.2018
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Jakub Morawski
2.4
The boarding was complete before scheduled time, the flight was supposed to take 1h exactly, and the pilot waited 20 minutes past STD with departing. Eventually the approach in CPH was extended due to traffic and we landed 20' past STA, making it hard for me to get to the connecting long haul flight. Moreover, gate advised for the connecting flight was incorrect.
Date
01.03.2018
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Jakub Morawski
3.6
WiFi available only to premium customers, otherwise paid a hefty price of 15 euros. The crew was very nice and helpful. Too small pitch of seats, though the seats themselves have nice ergonomic design. I wish there were unlimited complimentary drinks, wherever they are limited to one non-alcoholic serving throughout the flight. As a compensation to this a bottle of water is provided for everyone together with blanket and pillow.
Date
01.03.2018
Seat comfort
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Cabin Staff service
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The Stig
2.2
The lady attending me was very rude, claiming to not understand me asking what they offer tonight (in her native Norwegian language), pointing at me so her helpful male colleague would help me. I have 9 years of living in Norway and no one ever has problems understanding me.
Besides it is nicer ways of dealing with it than immediate dismissal of the Customer.
She should look for another job, different industry to begin with.
Date
30.01.2018
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
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Ian_FR24
4
Why offer TV shows if there is just 1 episode per show?

WiFi, as always, was spotty and slow. Certainly not worth paying for, but decent if you have a code.
Date
09.12.2017
Seat comfort
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Cabin Staff service
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olavhose
4.4
I've only good experiences with this airline. Friendly crew and new modern airplanes. Some of them have the modern interior. Not this flight, but when I flew with them last year my flight between Paris and Stockholm was canceled, and I was rebooked to Lufthansa business through Munich instead. That is what I call good service.
Date
31.10.2017
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Vincent OR
4
I had a pretty normal uneventful flight with them to Frankfurt on a Boeing 737-600. There was no entertainment, but that is to be expected when flying short routes.
Date
03.06.2017
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Andrew Westwood
2.4
There is no SAS lounge and no signs to tell you where the lounge is. The flights to Oslo are scrolling both SK and SQ ( Singapore airlines )hence I followed the sign to SQ lounge...a long way underground to effectively another terminal. Unfortunately this in NOT where SAS flights depart from, as the Gate numbers come up very late, no option, with 3 others but to trudge back to the first terminal 2. This happens every day according to the girl in SQ lounge...mind blowingly stupid
Date
30.05.2017
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Cabin Staff service
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iantest
4.2
Wi-Fi continues to be the sore point on Scandinavian. It rarely works and when it does work, it's very slow. The crew does a great job helping to try and get it working though.
Date
10.05.2017
Seat comfort
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Cabin Staff service
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Almante Atkociut
4.4
Great airline, I guess. Since I got to flew on SAS flight operated by Air Nostrum so I don't know how much of the crew was from SAS.
Date
04.03.2017
Seat comfort
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Mikael Lindsath
4
Fina faglar som jag garna flyger ofta med. Tysta kabiner. Battre saten. Battre benutrymme for oss pa 2 m. Saknar dock wifi ombord pa inrikes.
Date
07.01.2017
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
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gelemon
1.8
the SAS plane is nice and newly designed A340. Huge space, nice entertainment devices, and free WiFi for business travellers. Good meal, but the service crew members are so lack of training with bad attitude. So arrogant, not friendly at all. The experience really sucks, even the equipments are top. You see, it is all about human being!
Date
26.11.2016
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Henrik Asp
3.8
Good hardware but slightly slow serving. I have been flying with SK in C-Clas many times and its always the same. Movies could also be better. But - overall a good experience!
Date
12.11.2016
Seat comfort
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Cabin Staff service
Value for money
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Florian Schulenberg
3.8
Flew on the New Kid on the block A330-300 two times lately and liked it! Clean new Cabin and very friendly crew! The Entertainment system was okay, not that many movies to watch..
I would advise to spend some money on an upgrade to SAS Economy Plus, not expensive but a great deal! bigger screens, better seats, nicer cabin, more space!
Date
12.09.2016
Seat comfort
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Cabin Staff service
Value for money
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Bob Moerkens
2.6
A standard European carrier. The concept is based on a combination of the low cost and full service concept.
Date
24.08.2016
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Pontus Emanuelsson
4.6
Flying in SAS Plus, very nice experience. Great food and service, F/A?s provided a nice service and helped us making our flight with two small children a pleasant experience..
Date
19.08.2016
Seat comfort
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Cabin Staff service
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The Stig
1.4
They lost my luggage, even though I NEVER changed airplane, I simply stepped out and then back in again to continue my journey.

They delivered my luggage back to me, late the very last night.
Date
10.08.2016
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
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Janis Eiduks
4.6
Craft Mikkeller beer onboard - that's great!!! And posiibility to by it for EuroBonus points. For me - best way, how to spend them!
Date
09.06.2016
Seat comfort
Inflight entertainment
Cabin Staff service
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