Home Airlines LOT Reviews
Customer ratings
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Overall rating
3.2
Sort by
Rating
devPie
5
Typical EU flight provided by LOT - only one small snack, small airplane with only one toilet (second was reserved for business class, where nobody was flying, so basically it was used only by cabin crew and pilots). Boarding in WAS by bus, SOF - by tunnel
Date
21.05.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Marcin
4.8
One of the best cabin crew in the world. Very happy and helpful. Got the smile on their faces all the time. Professional and polite!
Date
12.05.2016
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Robert
4.8
New Bombardier Dash 8-400.... Nice
Date
15.12.2012
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Lukasz Lubczynski
4.8
LOT Economy plus service is perfect for short distance flights.
Miles and More program partner. Star Alliance partner global network.
New/modern airplanes. Good quality service and flight crew. Convenient flights to Asia.
Date
08.07.2015
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Mati_T
4.8
Great airline my flight was on time on time and the cabin crew were nice to me and showed me where to go they gave out a free drink and snack to everybody and every seat had an universal plug to charge your devices. overall i had a great experience. although no WIFI.
Date
04.09.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Dariusz
4.8
Flight was delayed about 2-3 hours.
Date
15.12.2011
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Maciej
4.8
Everything in the best order. Staff friendly and attentive. Refreshments on board. Boarding went quickly and without a problem.
Date
18.08.2016
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
John Neel
4.6
Wonderful and very helpful crew....free chocolate and coffee or water....now you do not get that from every airline.
Date
16.02.2017
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
DOMINIKZ
4.6
This was very comfortable and punctual flight. LOT offered free tea or coffe and water plus free chocolate bar. Paid food and beverages were also offered. I tried ham sandwich and soft drink. Very good quality and low price. It's far better offer than free food offered by many other european airlines including Lufthansa.
LOT is not the cheapest but very good airline compared to competition.
Date
13.04.2018
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
DOMINIKZ
4.6
This was first nontop flight from Warsaw to Singapore. I have flown in Premium Economy class. Comfortable seat, very friendly staff and tasty food. Surprisingly very good ticket price. I enjoyed the flight. Will fly with LOT Polish for sure again.
Date
24.05.2018
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Krzysztof
4.6
Ok, ale opozniony lot o 1 godzine z powodu 3 osob, ktore sie spoznily - dziwne ?!
Date
07.09.2013
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Marcin walewski
4.6
My favourite airline,modern with a brand new fleet!
Date
01.09.2012
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
aviator_brandon
4.6
LOT is an awesome airline with amazing seats, helpful crew and new planes. When I flew with them I was amazed at how good the experience is.
Date
29.07.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Jan Waldow
4.6
in Coach just water for4 drink. Everything else is extra
Date
08.11.2013
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Roman Mykolayskyy
4.6
I fly this airline every year as it is the only way to get to Lviv cheap. The prices are low, service is good. What else do you need? A great airline!
Date
04.09.2012
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Daniel Wawryszewicz
4.6
Good polish national airlines, a bit outdated but still nice. Prices a bit high, but it ain't low cost carrier.
Date
04.09.2016
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Adam
4.6
Free alcohol drinks, whiskey, vodka etc
Date
19.10.2011
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Mateusz
4.6
flight on time, nice cabin crew
Date
02.07.2011
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Bartosz xx
4.6
Excellent service in Business Class
Date
30.06.2011
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Ignas Galuskinas
4.6
Everything just fine. Very tasty snacks on board.
Date
02.06.2012
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Patryk
4.4
Very good airline and very comfort planes.
Date
02.02.2014
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Pawel
4.4
Special flight of Boeing 787 Dreamliner to Madrid. It was an outstanding experience, mainly due to the catering served onboard. The plane itself offers wonderful views from big windows and good IFE experience.
Date
17.06.2014
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Grzegorz Baranowski
4.4
Nie lecialem jeszcze tylko Dreamlinerem - pozostale samoloty zostaly zaliczone. Ogolnie mozna powiedzic ze jest czysto, milo i sympatycznie. Co prawda w samolocikach ktore lataja po Polsce - bombardierach jest troche malo miejsca ale w godzinnym locie da sie wytrzymac. Smieszy tez troche mini princessa i szklanka wody. Bardzo zadowolony bylem z B767 - w rejsach za ocean - zawsze mila obsluga i dobre posilki i dobry wybor alkoholi. Ogolnie warto latac. LOTem blizej
Date
15.11.2014
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Tomasz Cani Janiak
4.4
LO196 on 06.06.2017 - The best flight crew ever. Very friendly women. Simly amazing flight thanks to them :)
Date
07.06.2017
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Kaczmarzynska-Siejek
4.4
Linie lotnicze LOT sa mila niespodzianka szczegolnie dla tych, ktorzy czesto lataja i wiedza, iz wiele linii obniza standardy. Natomiast podczas zaledwie 4h lotu w cenie biletu byly dowolna ilosc kawy i herbaty oraz batonik.
Duzym dyskomfortem niestety okazal sie w tym wszystkim pilot, ktory chyba zalozyl sie ze wykona najwieksza ilosc kolowan w powietrzu jak rowniez zlapie wszystkie mozliwe chmury i nie byly to odczucia jedynie moje (osoby nieznajacej sie na prowadzeniu takich maszyn). W moim odczuciu LOT z tego wzgledu byl bardzo mocno nie komfortowy.
Date
03.11.2017
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Christian Yuki Vionnet
4.4
If there is one thing I love with LOT, it is the flightmanship of all the pilot and copilot I have ever flown with. I am frequent traveller and I usually take Miles and More member airlines. But LOT crews fly the smoothest, concentrating on the comfort of the passengers, reading carefully the cloud patterns to make sure to avoid the littlest turbulences, while the others go straight whatever lies before them. As I am scared of the turbulence, this is very appreciated.
Date
26.07.2018
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Pawel
4.4
Flown WAW-HEL and RIX-WAW recently with E170, which is a great plane for short haul flights. Basic catering (water, sweet snack) included and reasonable priced, very tasty additional paid catering. Thumbs up for LOT!
Date
08.09.2013
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Philipp Kurz
4.4
Flight from Warsaw to Frankfurt. Just water was served but food and other beverages were sold for a low price. But the problem was that they just accepted credit cards, what is hilarious for a beer for 1 Euro. Plane (E170) was really good.
Date
16.08.2013
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
KacperMly
4.4
Caabin crew was suprisingly very nice and welcoming. waffer and bottle of water was enough for a such a short flight yet too bad that the service isn't the same as on LH flights.
I must say that meals and additional snacks/drinks are very cheap!
Date
22.04.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Dominik
4.4
Always a nice experience on short- haul flights, though catering has deteriorated in recent months.
Date
21.08.2012
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
PPlaizier
4.2
Very good airline, Boarding was quick. Arrived 45 minutes before planned arrival time. Free coffee/thee and snack.
One of the best flights I ever had.
Date
25.06.2018
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Slawomir Cieszynski
4.2
Tomasz Glicz! Najlepszy steward EVER!
Date
02.07.2013
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Maciej Polit
4.2
Punktualny start i ladowanie 35 minut przed czasem!
Date
30.10.2013
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Lookee
4.2
No entertainment on the flight to New York, the TV screen only showed Welcome aboard Varig Airlines, which means the system has not been updated since they purchased the aircraft from, now defunct, Varig. One toilet and two sinks inoperative
Date
08.12.2012
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
OSKI BOSKI
4.2
Great cabin crew service, very warm welcome, quick service cause its night flight, after 1:30 h of flight lights out and if you want you can sleep or watching movies. Meals was fresh and enough. 2 meals and few drink services. Bar at the end if you need something more like instant soup/tea/beer or some sweets. Its a pleasure to travel with this airline
Date
26.12.2018
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Zahado Revecii
4.2
Good service for such a short flight.
Date
23.01.2013
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Elena
4
Very nice team, welcoming approach. But there's only a chocolate bar on 2 hours non-discounter flight.
Date
14.12.2013
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Jacob
4
The flight was quite delayed due to severe weather in Chicago, hence once we were in the air, I just awaited dinner and went straight to sleep. I did not try the IFE. Wi-fi was not offered.

Boarding was disorganized. There needs to be better marking of the Business/Priority area.

Flight crew was very professional, polite and helpful.

Deplaning was fantastic. Business class passengers deplaned via their own jetway, and the curtain was closed to allow Business Class passengers to deplane calmly and comfortably.
Date
08.07.2014
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
JourneyingwithJosiah
4
Pretty good flight. Boarding and deplaning was easy, Business class was first for both times. The flight crew were kind and helpful, and they had great English. The seat was the same as Economy, which is expected in Europe. No entertainment screen. If you?re not a seafood lover (I?m not) you wouldn?t like the meal as it was all seafood. Overall the flight was great and I would fly LOT over other airlines.
Date
14.06.2018
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Bartosz Krol
4
Planes are really clean. Too bad it's always lack of the space for me because of being really tall. Unfortunately there is no free catering except of glass of water and little bar of chocolate (Prince Polo). The flight crew is really nice, always helpful. The flights are on time. I have never used WiFi on the board so I cannot rate it (during my flights there was no WiFi available).
Date
12.05.2015
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Milek Kaczmarek
4
Not the best airline, but not the worst. Plane was old. During the flight I had only water. But boarding was fast.
Date
18.05.2016
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Dominik
4
Great for short- haul flights. Nice flight attendants, good and fresh snacks, full bar, clean cabin. I love those Embraer jets.
Date
01.11.2011
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
DOMINIKZ
4
Flight from Singapore to Warsaw in business class. Friendly and professional staff. Comfortable, spacious fully reclining seat. Very good dinner, wine and desserts. Quite good breakfast. Flight on time. Recommended!
Date
24.05.2018
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Matias Lq
3.8
Still offers free in-flight snacks and water. Plenty of leg space to stretch out on, and also kind crew. The aircraft feel new too. Only entertainment is the magazine though, bring your own entertainment.
Date
28.05.2015
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Kajetan Kaminski
3.8
Odmladzanie personelu pokladowego w eLO, wreszcie
Date
26.08.2013
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
GK2509
3.8
Nice and clean Embraer. Super nice and friendly crew. Very service oriented. Good meals and drinks in business class, especially for the short flight time.

After a diversion I got stranded in Brussels. That?s where we flew, when Dusseldorf was closed due to bad weather. I can understand why LOT flew there instead of Cologne/Bonn, but the communication should have been a lot better. Especially as we had to wait more than an hour to debarked the plane.

Nonetheless I would fly again with LOT.
Date
30.12.2018
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Blazej Szczesny
3.8
I think that not having warm beverages on board on domestic flights, especially when the flight is in the morning and the temperature outside is about 0 C, is some kind of joke! Other things - quite good.
Date
29.10.2012
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
JourneyingwithJosiah
3.8
Amazing flight in the 787 business. You have priority boarding and deplaning. And the flight crew were great with adequate English skills. The food was amazing and some of the best I?ve ever had in a plane. In-Flight entertaininment was average and nothing special. I would totally fly with LOT again!
Date
14.06.2018
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Cilus
3.8
2 Stewki, jedna 3 druga 2 (skala 5)
Date
10.01.2014
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Lauri Koost
3.4
LOT selle reisi kokkuvottes saab 2/5. Pohjuseks vanad 767-d mis iseenesest peaks muidugi nendest mitteolenematutel pohjustel ammu valja vahetatud olema. Suur miinus on kehvemapoolne teenindus ule Atlandi lendudel, TLL-WAW-TLL otsal oli OK.
Date
22.06.2012
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
FAQ

No questions

Get an answer from our members