Reviews Jetstar Airways

Name: Jetstar Airways
Rating: 3.8

3.8 from 25 reviews

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Overall rating: 3.8

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Ryan David Grant

4.2

Excellent crew, engaged with my 4 children excellently and made their first big flight an absolute pleasure.

Date: 22.02.2020

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TK1003

3.6

We were delayed about 10 minutes and we were told that rows 20-35 (or roughly around those Numbers) and I was in row 34) were to board first from the front of the plane. So the people started boarding from the back. People from the front were boarding from the back and people at the back from the front. The whole plane was full and we couldn't move. Other than that the flight was great. The flight attendant also apologised for the boarding issue.

Date: 17.01.2020

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mitch_qff

Very poor customer service and communication. Would highly recommend paying the extra cash for Qantas

Date: 16.01.2020

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Avgeek101

4.4

No wifi on board not that it mattered, legroom is good food is a bit expensive and there is no such thing as IFE on Jetstar A321s. There was a magazine which I found a bit boring but it was great value!

Date: 16.01.2020

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Jimmy Liu

4.6

It is always not easy to operate a flight under extreme storm condition, but the pilots managed to provide an as-smooth-as-possible flight. Really appreciate it.

Date: 30.03.2017

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Cameron Bull

3.8

Boarding was fine but were delayed by traffic control. Night flight so service was minimal. wasn't offered the opportunity to purchase breakfast. Lucky I had my own food, although I'm sure they would have provided food/drink on request. Same movies as the flight out.

Date: 20.03.2017

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kunal singh

4.4

Self check in needs to be further educated to passengers as most of the people seemed lost at the Kiosks , also instructions to be made available in foreign languages as i saw lot of Asian passengers looking for help .

Date: 19.03.2017

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Coolkiwi

Run off the mill, cheapo air services. Nothing special or personal about it, just a downgraded version of Qantas. But it gets you from A to B and eating you can upon arrival. No need to do that during the 3.5 hour flight.
No inflight entertainment at all.

Date: 18.03.2017

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Benoit Canton

2.4

My worst flight so far. We should have flight with a brand new A321 but because of hydraulic issues we flew on another one... with less seats... it took almost 2hours for the Jetstar crew to seat correctly everyone and fit all the luggages in the overhead storages. Christmas day, 2hours delay, tired/unfriendly crew.... bad flight.

Date: 03.01.2017

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Patrick Schwarz

4.4

For a low cost carrier Jetstar is by far the best out there. Melbourne's Terminal 4 might not be the best terminal but from when you get on the airplane you are greeted by smiling cabin crew that are willing to help with anything, no matter who you are. You might have to pay for food but you get what you pay for !

Date: 20.12.2016

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Brett Campbell

1 hour 10 late departing.
Siberia gate at T4 Tulla. Tarmac load. I know it's budget, but there should still be a standard they are aiming for that is above this.

Date: 30.08.2016

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Patrick Schwarz

4.8

Jetstar is an amazing LCC, its cheap and you get very good service and very clean planes. Definitely flying again with them again.

Date: 02.05.2016

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Luke Watson

Only my 2nd time on Jetstar. As a LCC I expected the bus in the sky treatment. No real complaints. Jetstar offered all passengers on our flight a $5 voucher, unsure as to why. Boarded and left the Gold Coast early, and arrived back into Adelaide almost 20 minutes early. Only thing to mention was the inflight entertainment via tablet (pre paid for). Only 6 movies and 6 TV shows offered. Does not compare to Virgin, however the LCC component probably comes into it.

Date: 08.02.2016

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Patrick Schwarz

4.6

As Jetstar is a Low Cost Carrier it wasn't like Qantas, but its an LCC what do you expect! Very nice service lovely cabin crew and they loved to have a chat which is really nice!

Date: 08.02.2016

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Patrick Schwarz

4.4

Some people may not agree but I love Jetstar. If you want to get somewhere cheaply the go on Jetstar, yes sometimes they cancel flights but hey that happens to every airline! Nice seats for $60!

Date: 08.02.2016

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Niklas Elofsson

2.4

My flight with Jetstar JP was much better. These was tight seats and quite a bumpy ride. Slow boarding

Date: 22.01.2016

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TheRevG

4.2

Very attentive staff. The seats on this aircraft were somewhat worn and a little uncomfortable but still acceptable.

Date: 15.01.2016

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Scott Hogan-Smith

3.6

The flight was changed due to Volcanic Ash Cloud to leave at 8am. Jetstar didn't change the catering so still catered it as a dinner time flight. Some people also didn't receive a notification of the change of flight time.

Date: 26.11.2015

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Value for money
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Joe Howe

2.6

A budget airline, which means you expect crappy seats, but not crappy service. When I buy food, I expect it to have to be good. The inflight entertainment would have been fun, however unfortunately I did not get it. In the end it was good as it was only a 3 hour flight. I would not want to be on for any longer though.

Date: 29.06.2015

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Cairn McRae

4.2

Ultimately you pay for what you get. From A to B for a good price.
Friendly and helpful Crew in both Australia and New Zealand. (Only ever flown Domestic)
Boarding/deplaning can be a tad slow and delays not well informed by gate staff but never a huge issue for me personally
On-board food/drink overpriced but what Low-Cost airline's catering isn't. Tasty enough for Plane Food.

Date: 19.04.2015

Seat comfort
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Value for money
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ChrystleAdventures

4.4

I love the Jetstar Japan service, always happy to fly with them on this route as I feel like they are up there with the international airlines. Minimal delays if any, great staff and the business class service is awesome and not crazy expensive.

The movies were average this time around - for some reason there was no comedy section on the in flight entertainment.... kind of weird. But I worked on my laptop when I wasn't sleeping so it doesn't matter.

If they had Wifi my life would be complete.

Date: 31.01.2015

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Dominic Papasergio

3.6

You pay for what you get, there isn't much more you can say. A low cost airline that serves it's purpose of getting you from A to B without much fuss. This is what you need, I'd rather spend more on the hotel room or the destination

Date: 11.11.2014

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Tomi Joo

4.2

Impressed with Jetstar, a very nice airline. The new back-seat pockets are depressing. There's no place to store a bottle, or your phone, or anything without either getting your hand stuck, or just no place to put it. The seats were fairly squished, and as I mentioned, terrible new seat-back pockets.

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Date: 27.05.2014

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Anthony McBride

3.8

The boarding and deplaning, despite using both entrances is pretty slow, though I will probably put most of the blame on to the silly buggers with oversized bags rather than the airline itself, the inflight entertainment is not needed for our 50 minute flight, though I'd imagine I'd be pretty bored after a few hours in the air. The crew are pretty good, busy but not failing to smile. Good Airline for its price. :)

Date: 15.05.2014

Seat comfort
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Dominic Papasergio

4.6

I'd certainly use them again, I need a minimum of 200 chars, what more can I say but repeat business! I'm very annoyed with this diary and this is all I want to say! yada yada yada yada, blah blah blah blah