Reviews Brussels Airlines

Name: Brussels Airlines
Rating: 3.2

3.2 from 36 reviews

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Overall rating: 3.2

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Hans_Bru

4.6

They will be greatly missed once Lufthansa kills this great little company.
Flying Brussels Airlines means your Star Alliance status gets respected (priority check-in, Fast lane, boarding, and lounge access). This without needing to fly all the time through an inconvenient overcrowded hub like Frankfurt.
The crew on the particular flight was very efficient and friendly, service was very proper just as well.
The Brussels Airlines inflight magazine (b.inspired) is pleasent in lay-out and content (I find the SN branding overall rather fresh, not too serious but to the point).
The social media service of SN I find particularly helpful, unlike LH or SK they can easily get reached on Facebook messenger, answer very quickly, and when they can't provide the solution themselves, will offer an alternative.

Date: 09.06.2019

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Tomasz

1.2

Almost 2 hours delay, operated by leased plane and crew No possibility to have hand luggage inside :(

Date: 21.05.2019

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Stijn Daniels

4.6

Time for a bigger plane for short haul? The A320 was packed to the brim. Had to check in my carry-on.
30F has no window. :(

Date: 08.03.2019

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Hans_Bru

4.2

Very nice hybrid carrier, fkying from Brussels and not some dodgy far away airport, but still offering decent prices and a decent service. Their lounge in BRU is *very* nice

Date: 20.02.2019

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Jakub Morawski

3.4

It's winter and yet they did not have us board via gate.
Almost no service offered. One small chocolate and a cup of tea if you were lucky.
No in flight entertainment available.
Wi-fi not available.

Date: 14.12.2018

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Marthan Anraktadzic

1.8

Terrible company! Always late and they will always put your hand luggage in check in so that you will loose even more time. Avoid it. Also no beverages is included in the price. Even water.

Date: 21.09.2018

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Earnauld

4.4

The Brussels Airline Business class is very intersting, and quite differnet from their low-cost product in Europe.

The business seat is the most orignial I have seen in an airline : 1-2-1 / 2-1-2 configuration is quite unique.

Date: 10.05.2018

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Gio

1.6

SN 3151 30/03/18 Abysmal treatment for a Star Alliance airline.Boarded the plane online, but had to wait for late connecting passengers, which meant that the landing slot in Milan Linate was lost and a 45-minute delay was made. Moreover, the aircraft's APU was broken and the cabin was so hot because of the lack of air conditioning that doors had to be opened. The staff were very unprofessional and didn't communicate with passengers honestly (e.g. blaming Linate's ATC for their own delay). All in all a very disappointing journey and probably my last one with Brussels Airlines.

Date: 20.04.2018

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irenadam

2.2

Even though I am a frequent flyer in Star Alliance and am entitled for an extra suitcase on every flight, I had to pay for the first suitcase on Brussels

Date: 28.09.2017

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Christian Stefes

OK, it is a low fare carrier.
Boarding was organized very badly and took almost 1 hour. Overhead bins not sufficient as too much carry on taken by passengers.
Service to purchase some Drinks very slow... had to wait almost 2 hours to be served and get a cup of instant coffee for 3,-?.

Date: 19.01.2017

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Michael

4.6

Very polite, nice and kind crew. I was happy to fly with woman as captain again, it is really great to hear woman's voice from cockpit. And cabin crew was really nice, smiley and even we had 1 hour delay because of lot cargo unloading and loading, they were still in great mood keeping the mood in cabin on high level =)

Date: 05.09.2016

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Juraj Kovac

1.6

SN is a black sheep of Lufthansa Group ? disorganized, indifferent and not set on a particular service style. Out of four flights in a single weekend, not one left on time. We missed a connection in Brussels due to a delay that was never really communicated or explained, the transfer experience in Brussels was borderline apathetic and while the buy-on-board menu is actually decent, the level of service falls behind all other LH-group airlines.

Date: 05.09.2016

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xflo:w

Very old A319, noisy, loud and it's definitely not reliable hearing a loud bang during take-off plus pilot aboarding it to start anews

Date: 31.08.2016

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AviationEagle32

4.4

Aircraft arrived half an hour late due to delays at Brussels Airport. Cabin crew were very apologetic and provided a good service during the flight. Aircraft was clean and very quiet. Drinks and snacks charged for and poor selection.

Date: 21.07.2016

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Marc Lacoste

4.2

2 flights on SN but not with SN personnel : first operated by BMI regional, the other by flybe, but great staff.free coffee and waffle. first flight was 30mn late but not enough to lose the connection to the 2d.

Date: 18.06.2016

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Bert

4.6

Expierience on a short haul flight (A319). Friendly crew, who speak at least English and Dutch. They offer flights at reasonable to low prices. When a flight is delayed, you will be kept updated and receive details as why the flight is delayed.

Date: 20.05.2016

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Bastiaan Franssen

4.8

This airplane does not have any WiFi, which is okay I guess. But the newer airplanes should have some connectivity possibilities I guess. Their service is great though, and the prices are very reasonable.

Date: 27.04.2016

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Krzystan

1.8

The only significant difference between Brussels Airlines and cheap airlines like Ryanair is price and slightly more comfortable seats (however, only slightly - in Avro). 5 hours of flight (including transfer) and no free water nor snack. Cabin baggage needs to be stored as a checked baggage because of the lack of space.

Date: 21.01.2016

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Ansis Bernards

3.2

The flight was on Avro RJ100. The boarding was nice and quick. I found the plane suprisingly comfortable and well-maintained. The crew was normal (nothing special) and seats were extremly comfortable and wide. I found the buy-on-board menu pretty cheap (compered to airBaltic). We arrived in BRU 20 minutes ahead schedule and deplaning was even quicker then boarding.

Date: 31.07.2015

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Jeremy Wotherspoon

4.2

My flight was supposed to be one day earlier, but due to construction in Brussels airport, the control tower was shut down and no planes could land. Brussels airlines were very easy to deal with and I received better than average (for this type of situation) food and accomodations for my trouble. Because this flight (the rebooked one) was late arriving in Brussels (still due to the airport construction), I missed my connection. Once again they were very courteous and gave me a meal voucher, and this was in Brussels now, where they were bombarded with cancelled flights the day before. Both times while I waited I witnessed passengers being abusive, but the airline employees stayed helpful.

Date: 28.05.2015

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Edward P.M. Nafzger

3.8

Dayflight and airport in full busines nice airport going again after years of non good times Sabena problems gone nice taxer shops and silent too joke overall good.
Brussels airlines new company and good services .

Date: 01.03.2015

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Tom De Lauwer

3.8

Old Avro seats are more comfortable then new A319's. Very friendly crew and on-time flight.

Date: 27.12.2013

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Sebastiaan Van Leuven

1.6

Legspace is limited, service is decent but not comparable to other main carriers. SNBA pretends to be main carrier but is unable to perform better than low-cost carriers.

Date: 27.09.2013

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Alexey

1.6

Service has been worse than Wizzair

Date: 19.05.2013

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Not Me

1.8

Lousy service. They even charge you for a cup of water. Nothing included. Almost as bad as Ryanair.

Date: 06.05.2013

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Adam

2.8

Fare purchased was buy-on-board and prices were way too expensive.

Date: 08.12.2012

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Thomas Okaty

4.2

Flight operated by Augsburg Airways.

Date: 01.12.2012

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Crosswind

3.8

CCL-service is ok, even if surprisingly dependent on Inflight Service Crew. A330's old cabin layout offer ample space but is somehow outdated. However, new CCL product is state of the art. Limited number of widebodies lead to frequent disruptions.

Date: 22.08.2012

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Christophe Dellaert

3.6

BRU-AGP in Business, excellent service

Date: 08.07.2012

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Ewout Van de Genachte

4.8

Kind and professional CCM's. Thank God those Boeing 737's are being phased out. The Avro RJ's are way more comfortable than those 737's. Can't wait to be onboard one of those A319's!